Toyota of Kirkland Parts Department
Kirkland, WA 98034
Phone: (425) 814-9696
02/20/2008 Posted by mklim
First off, I hate buying cars. Every time it has been the same crappy experience, except for the time I bought a car from Toyota of Kirkland. I give them a perfect score. They were friendly, helpful, yet not the least bit pushy. It almost felt like I was buying a normal product, which was very refreshing. And the biggest reason I'm writing this review is the way they handled my problem after the sale. There was a big scratch and dent on the driver side door which went up the roof that I completely missed on my first walkaround of the car. I didn't see it until I brought my car home. I called them up and told them what I found and without hesitation he said bring it in tomorrow morning. They checked it out, determined it needed dent removal and paint, gave me a loaner car, and fixed it right up for no charge. This was a USED car and I thought I was done for when I got home. But they took care of it and gave me a loaner car in the meantime. This dealership obviously cares about repeat business and they'll have mine.
Pros: Customer service
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