IKEA
Renton, WA 98057
Phone: (425) 656-2980
08/03/2007 Posted by ctmitten
I own Innovative Flooring, a local contractor to Seattle. So i have used, installed and lived on more IKEA than just about anyone. They are incredibly unorganized and understocked regularly. Their customer service is terrible due to undertraining. The materials are mediocre at best. Returning stuff can be a serious pain, especially if you write a check. The flooring is a joke. DO NOT BUY THEIR FLOORING. Transitions are from a third party and dont match, if they are in stock. I ordered 700 feet of laminate, tried to find transitions, and they had none. I asked when they would get some, they didnt know. I alsked to talk to a manager and found that it was the manager that knew nothing about how it worked. I am still waiting on one pice of hallarum base for cabinets i did in October of 2006. Apparently it was a health hazard? But will one day come back. Cabinets are easy to install, but tricky to keep from damaging. The flooring seminar they have to teach you how to install is halarious. They actually instruct you to use a handsaw? IKEA is a basement bargain company that keeps its overhead as low as possible despite growing profits every year. You even have to pay for plastic bags. How much worse can it get? You know anywhere else that charges for plastic bags? I dont suggest Home Depot or Lowes for cabinetry either. They tell you one price and the quote typically ends up MUCH higher. They are a dishonest corporation. You must watch that on all the quotes of any kind you get. They sell fairly good products if you are choosey. Installers are also mediocre at best due to a low quality requirement by the company. Shop around, get at LEAST three quotes and pick the one in the middle. For materials, shop around prices, and then scour the internet and you can usually find huge discounts. You get what you pay for. That will never change. You want cheap, you will get cheap. You want high end, you will spend for high end. Be realistic.
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