Reviews & Ratings for Tk Electronics Ltd
2 reviews
What users are saying:
08/17/09
not great customer service
by jrk4800
I have a two month old Samsung flatscreen tv that needs to be repaired. I have gone back and forth with Samsung who insisted I ship the TV to New Jersey. After some back and forth, I talked them into getting me in contact with someone local who could repair the TV. The ticket number given to me by Samsung could not be found by TK Electronics. The gentleman at TC Electronics was not very nice on the phone and did not offer any help on how I could get assistance from Samsung or him. The impression I had from his is that he was just too busy to help me get my TV fixed. Well, to say the least, he has lost my business and I have resorted to shipping the TV to NJ.
- Pros: only Samsung repairman name given to me in the puget sound
- Cons: Absolutely no people skills whatsoever...
01/07/09
Very professional and responsive
by wally1972
The panel for my Toshiba 52" LCD HDTV had a line of pixels out. I got TK Electronics name from Toshiba to do the work since it was under warranty. They quickly determined the panel needed to be replaced and ordered it from Toshiba. The panel was in the next week and they came in and replaced shortly after that. The company kept me updated throughout the process and the technician was knowledgeable, professional and on time. I would highly recommend this company if you need work done on electronics.
- Pros: On time, professional, good communications
- Cons: None
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