Racha Thai Cuisine

04/19/08

Manager is HORRIBLE

by Kat08 at Citysearch

I agree with everyone's post about the manager. The worst customer service I have ever seen. I honestly don't know how she's able to run a business like that.

08/17/08

Great place to eat

by gr8astro at Citysearch

I've notice that all the bad reviews about the management are old. I have been there often and lately and it has been a pleasure, and the food is delicious. You never have to wait to get a table and the service is awesome.

The only thing I noticed that it is kind of puzzeling is that the spiceness on the food is not the same in all the dishes, for example a 2 on a rice dish is different from a 2 on a noodle dish.

The eggrolls are to die for the same as all the appetizers.

I would recomended to anybody, except to big groups.

• Pros: excellent food
• Cons: none

11/05/07

Horrible Customer Service. Manager extremely rude.

by wendytad at Citysearch

I'd heard from some friends how incredibly rude the manager and wait staff is, but I had to experience it myself to believe it. The food is average, the decor is pleasing, but the staff is unsmiling and rude. In all my years of eating out I've never ever seen this level of unprofessional and customer un-friendly behavior. I'm curious as to how this manager still manages to keep her job! My advice is STAY AWAY. You want to go out and have a good time, unfortunately this place will do the very opposite. Apparently a lot of customers have had similar complaints about this place. Read all the reviews and you will know why you should be looking elsewhere for Thai food.

• Pros: Good decor, average food
• Cons: Extremely rude manager and wait staff

09/29/07

Best Thai food around

by iliveon405 at Citysearch

I am crazy for Thai food. I have tried every Thai place I can find. This is the best. They are the most authentic you will find. The ingredients are very fresh. They pay very good attention to detail. I have always found everyone to be very nice including the manager! Sometimes it gets very full so for lunch try to get there by 12:00 to make sure you get seated right away. For dinner they have some good prices on bottles of wine if you like wine. They have the best Pad Thai!! I love the Royal Sweet and Sour also, and since it is not deep fried it is actually very healthy and not tooooo many calories! Get the brown rice option which is very healthy also. I like the brown rice much better than white. Give it a try.

• Pros: Cool fishtank and decorations, great food and service
• Cons: Sometimes it gets pretty full but just show up early enough and you can get in.

04/18/07

Good place and service

by eastsidenative at Citysearch

Last night, my wife and i decided to go out for dinner. We settled on Racha Thai. When we got their, we were seated in about 5 mins, (Full House). We sat down and got our tea quickly and we ordered. The wait for the food was pretty quick, probably about 15 minutes. I ordered beef and broccoli and my wife ordered chicken curry. The food was great along with the service. i had no problems whatsoever. In talking with the manager, i told her about our experience and thanked her for her service and food. Overall, id have to say that this is a great place for Thai food and for an enjoyable night.

• Pros: Everthing ran smoothly and the food was great
• Cons: The parking was a little packed

12/20/06

Worst customer service, OK food. Avoid it.

by roblin168 at Citysearch

As other reviewers said, the manager is very very rude.

I went there alone on 12/17/06 for a quick lunch. It was around 1:45pm, so I was the only one waiting to be seated. There were one manager and 2 waitresses. They were not busy at all and just walking around, but just no one came to give me a seat. After a long 10 minutes, the manager finally looked at me and asked, "what do you want to order for take out?" I told her I wanted to be seated. She immediately frown and talked loudly to another waitress in Thai. From her expression, I could tell she was either making fun of me or being really impaient with me. Either way, I was feeling insulted. The only thought in my head was, "WTF, am I not qualify to sit in this restaurant and enjoy the damn food?" She kept talking and ignoring me. I knew she wanted me to just leave, so I just stood there and stared at her. Another 2 or 3 minutes passed, some customers in the restaurant turned and looked at this side, so she finally had to seat me rather unhappily.

Well, based on such great service, I had to give them a big ZERO tips. :-) Honestly, the food was not too bad. It was average, but the price was in the high side.

In conclusion, please avoid this damn restaurant in all cost.

• Pros: parking, the desert is OK
• Cons: Worst service, rude manager

09/03/05

Manager is MEAN!!!!!!

by clboody at Citysearch

Our good friends had eaten here and warned us about a bad experience and won't go again. Now our turn. This lady wasn't too happy with us for getting rice on the floor and proceeded to clean it while we were still eating dinner all the while she was rather rude. Later we get into our car and the SAME lady comes out and says "don't ding my car!" Which we hadn't and invited her to inspect. She huffed and went back inside. My husband and I were astonished at our treatment, so he went back in to ask for an apology. We find out that she's the MANAGER. She parks her car out in front of the restaurant front row so she can keep an "eye"on it. Shouldn't this be reserved for patrons? Were aren't going again, but if you brave it don't park next to the black BMW!

• Pros: good food, beautiful fish tank, SOME friendly staff
• Cons: Manager, manager, manager

07/26/05

Love It

by wahusky at Citysearch

My husband and I eat here all the time. I have never had a problem with the service ever. Everyone is always attentive. If my hot tea is out of water they always ask me if I want more. Our favorite is the Panag Curry! I love the rice here better than any other Thai place we have ever eaten at also. Not too stick and not too hard. We also like the lovely decor of murals and wooden carvings. Also, the tropical fish tank in the middle of the restaurant where eveyone can enjoy it.

• Pros: Food, Service, Price

06/10/05

Racha review

by meateaterman at Citysearch

I have gone to this place twice, with kids and without kids. Both time, the service was very rude.

• Pros: parking
• Cons: service, food

05/28/05

Short answer-NO

by jgs2173 at Citysearch

We went with our son (9 months) and we were constantly given dirty looks by the staff. So, if you have a kid, I would avoid this place at all costs. We might try it again in 18 years. Also, the food was so-so, the price was high, and they charge extra for steamed rice.