AA Travel Agency

06/26/2008 Posted by EL98121

I wrote a review previously but somehow AA Travel was able to get it removed. I am a busy person and am annoyed i need to rewrite this message, but feel that my experience will be highly valuable for anyone considering this company. This place is awful. My husband was traveling for work and we bought our ticket from them months in advance. We received an email itinerary confirmation, processed his visa through them, provided them w/ active credit card number to charge. There was no indication whatsoever that we were not confirmed on that flight. When he arrived at the airport on the day of, he was told that he had no ticket and he was not confirmed on the flight. W/ any international travel, there were long lines of angry people behind him, and annoyed agents at the counter that were frustrated. He had to call AA Travel immediately, and purchase the ticket AGAIN. Turns out they forgot to inform us that we needed to fill out a separate credit card authorization form in order for them to charge our account. They had two telephone numbers and an email address on file for us. It is inexcusable that they didn't bother trying to contact us. We ended up having to pay for a higher price for the ticket, along w/ additional charges incurred b/c of our last min ticket purchase. He was close to missing a flight which was a big deal, considering this was a business related travel. We have not bothered w/ asking for a refund for the difference b/c we simply do not wish to ever deal w/ this company again. They are irresponsible, unethical, and unprofessional. When they realized the major oversight..Ken in the office...had the audacity to laugh at the situation on the other end of the line. I don't understand where the humor was coming from.

Pros: convenient location

Cons: unethical and unprofessional

06/26/2008 Posted by jkcs2008

I bought a ticket in March. I gave all my credit card information for them to charge my account. I got a call next week telling me that the price has changed and they have to charge my account at a higher price. Of course this is not acceptable. They did not tell me the price will change when I provided the credit card information at the time. They are supposed to charge me on that day and not until the day the price went up. After several phone calls and complaints. They agreed to charge me the original price. I checked my credit card statement later and found out that they charged me the new higher price. I called them and they agreed to refund the different. They agreed to charge you on the original price but actually charged you the higher price and you won't find it until you checked your statement. They said they will process the refund 3 weeks later (in April) due to busy season. I accepted that as I have no control if they can't process the refund right a way. It has been 3 months since they agreed to refund. But the refund has not been received. I have already called and emails many times. No response from the agent through emails. They said they will send the refund soon. It's wasting my time and my money. After more than a week, I still haven't received the check. I'm sure the check has not been sent. I don't think the post office will mess up your mail more than 3 times in 3 months. When I called and talked to Ken, he even hang up the phone. I would not recommend to buy at this place. This is a very unprofessional place with bad customer service and dishonest staffs.

Cons: Bad customer service ever! the worst place in Seattle!

01/06/2008 Posted by edivaluvu

I spoke with a travel agent by the name of Ken. I had called a day before I arrived to ensure they had flights that flew to Dubai. I was told to come down we would love to help but when I got there I was seated down in front of a travel agent named Ken we spoke about when I wanted to travel I told him the dates and he gave me one option and said this is the best one I think you should take it. I then said there is only one option he replied with oh no we have many options I replied and said I would like to know more about the other options he then said if we spoke about all your options that would take a hour and just be wasting customer time I then turned and looked around thinking what is he talking about I am the customer. he said give me a call if you want to take the one flight he talked about and politely excused me from our appointment. well needless to say I did get the flight I wanted to Dubai on that same day off of the.Expedia. website at a much better price than what I was quoted by ken at AA travel so I guess I can thank him in a way for his bad service because I ended up with a great round trip flight to dubai along with hotel accommidations.