W Seattle

03/27/2008 Posted by janetstonge

I stayed at the W for a business convention (zzzzzzzzzz). From the minute our cab dropped us off, it was show time. The entire staff are well trained and in the business of catering to people. I know this because I DO customer service for a living. I had a suit tailored at Nordstrom while there, my personal shopper dropped it off and the CONCIERGE actually took it to my room, unwrapped it, and hung it in the closet. No one had to "look" for it when I asked. They all knew where it was. I'm salivating just thinking about that! The ambience is amazing, my room was amazing, LOVE BLISS LABS being from NYC. This place is dialed in. The bar hops every night. It's efficient yet fun for business. Met some girls from Portland escaping their doldrum lives who were having an awesome time. And if I actually had a man in my life, it would be a great place for romance.

12/14/2007 Posted by abrightfutureawaits

Go to the W Hotel/Seattle for many reasons: Great Bar. Comfy rooms with million threadcount sheets (exageration), great pillows, excellent staff. Just feel comfortable here. Probably the greatest thing about this place is their pet friendliness. They are cool about the pooch and that goes a long way with me. Being cool about the pooch doesn't mean bring your lame dog here though. Don't ruin it for the rest of dog-loving America/Seattle. Will definitely recommend this to friends, relatives, and countryman visiting Seattle.

Pros: Location, Bar/Lounge, Women/Men ratio, Room Comforts

Cons: A little pricey, but its the W right?

12/04/2007 Posted by mybelle29

My husband surprised me Saturday night by booking a room at the W after our holiday party downtown. We checked in at 10pm, so our experience was mainly the room for our short stay. The bed was comfortable, with feather-top mattress and pillows and we enjoyed the flat screen tv. The products in the room were great (Bliss brand - and face wash for sensitive skin, which I appreciated having, as it was a surprise stay and I had to wash off make up.) Decore was nice and room was spacious. Be warned that you will hear sirens all night, based on location, though that may be typical of anywhere in the city. The deal killer for us was waking up and not being able to locate the coffee maker. NO COFFEE MAKER?? IN SEATTLE?? We had to order down...WAIT (this was my husband's beef) and then paid $12 + $2 gratuity for our small carafe of starbucks. Mind you, I was tortured by seeing the Starbucks sign across the street as I was waiting in my bathrobe for room service to arrive. It was enough to make us not want to return. The front desk guy said it's a W Worldwide standard - focusing on the Whatever/Whenever service in room. Just thought you all should know if it's important to you.

Pros: Style, location, hip bar downstairs

Cons: No coffee in room, noisy

06/30/2007 Posted by brownsk

I am so over the W thing. I know - the dark lights, mode furniture and pounding music was the "thing" in the 1990's, but I'm done. After walking a city like Seattle, i don't want to open a lobby door with the thump, thump of extremely loud music - so loud that I cannot hear the staff without leaning over a counter. Are the lights for ambiance or is something not clean? I can't tell and I want to know my room is spotless. I also want that huge, big, soft bed with crisp white bedding and a good reading light. I want to be able to see to put on makeup in the bathroom. NOT in this hotel. In a city like Seattle that has rain 11 months out of the year shouldn't your hotel room be a little cheery?? The one strange thing is that in all this darkness, the room have blinds, no curtains. So as soon as you try to go to sleep, on comes the city lights! Many must complain because they offered to "install" curtains while I was out. I could have done much better w/ a sewing machine and a shower rod! There is a black rod crammed into the window with very thin black material safety pinned over it!! Classy. Room service extremely expensive. No coffee makers in the rooms (in Seattle??) no wifi in room and internet is $15 a day. Food so bad in the restaurant (Earth and Water) that I had to complain to manager. Wait staff told me the steak and fries are served cold and limp! So many other great places in Seattle - don't stay here!!!!!

Pros: none

Cons: dark, loud, expensive

03/23/2007 Posted by tropicana2323

My husband and I came here for our honeymoon and it was a wonderful stay! Definetly a cool modern place. We only planned to stay 2 nights then stay at a beach house after, but after hearing about how the resturaunt turns into a club on friday and saturday, we had to saty a night then too! Customer service was awsome, they were happy to schedule us massages at turtle bay resort for us. Its right on waikiki beach but not in the middle of it, its towards the park side so its quiet. Love W hotel. We will stay everytime we come to visit. The breakfast is awsome too! And dinner is great too! If you can't afford the stay, atleast go to the resturaunt and stay for the quick change to a club feel later.

02/07/2007 Posted by sharong4600

This hotel is just awsome it has everything & much, much more. The service there is excellent. I stayed there 1/15-1/19/2007

Pros: great staff, great layout, great bar

Cons: stressed out guests

10/30/2006 Posted by jilliansims224

We stayed here on our wedding night this September and were really impressed. The hotel itself is beautiful and very elegant feeling. The staff was friendly and made a special effort to see that we were happy on our special night. We were a little shocked at the price but, the little extras and beautiful surroundings was worth that and more and I will look forward to many anniversary nights at this beatiful place! Jillian & Kyle Sims

Pros: Beautiful, Convenient, Friendly

10/24/2006 Posted by razzleberryrose

The staff at the W was rude from my first day through the last. Everything at this hotel is outsourced. If there is any kind of problem the staff will do nothing about it. Their standard saying is, "That is not a part of the hotel - we can do nothing about it." The Internet support is $15/day per computer. Prepare to deal with a WIRED connection as there is NO WIRELESS connectivity in guest rooms. Only one computer can be connected at a time to the WIRED LAN. Parking (next to the hotel) is also outsourced. It is $10 for the first thiry minutes. This is direct billed to your room. The temperature controls were broken in the room. We were sweating for about 5 days straight. Although we complained to the front desk - again, nothing happened. The TV was supposidly digital. There was non-standard programming and a minimum number of channels. I was billed for phone calls I did not make and had to argue at the desk upon checkout for the bills to be cleared. Lastly, I forgot something in the hotel and when I called later they said they would get someone right up to the room to find it and send it to me. Nothing happened. No return call with the status. After three more phone calls I found out they did not do anything and it was too late. Then they told me "it is not important" and just before hanging up on me. Regardless of where you chose to stay in Seattle there has to be something better than this. I will NEVER stay there again. Anything is better.

Pros: Comforter

Cons: Service, Staff, Internet

08/20/2006 Posted by sassy31

My husband and I went here for our anniversary and from the moment we checked in to the moment we left, the service and ambiance was amazing. I didn't want to get out of bed every morning, the bed was so comfortable! We ate in the restaurant and had drinks in the lounge and the experience was both relaxing and fun. We'll be making this an annual tradition.

04/11/2006 Posted by brandi_nicole01

The second I walked in there was nobody to greet me and I had to get their attention. The front dest agents were just standing there giggling to theirselves, they were VERY unprofessional. I had to wait 10 minutes to even see a room becuase the bellman was busy. You have 26 floors YOU NEED MORE THAN ONE BELLMAN. I saw a room which I was very unimpressed with... where's the color? Where's the style? The corner king I saw was not worth the money. The bellman trash talked other hotels, that does not help when you are attempting to be professional. All in all I would stay there ONLY if they replaced the staff, got some color, and did some repairs.. all the furiture was trashed and beat up. Even the Front Desk which is most important.

Pros: Loactaion, Lobby

Cons: Staff, Color, Damaged furniture