Ummelina International Day Spa
Seattle, WA 98101-1607
Phone: (206) 624-1370
03/26/2008 Posted by alelli
Customer service is the most important aspect of a spa. Ummelina really dropped the ball the day my sisters and I visited. My appt was for a "seaweed" pedicure and it was very expensive compared to others that I have had. I started out with their foot soak. The person that was assigned to me was new and really acted like he was new. Employees should practice on non paying customers before being allowed to work on those paying their very high prices. The therapists assigned to my sisters and other people in the lounge area all came to get their guests and I was left sitting there. One of the therapists came back in and told me that my therapist was very pregnant and was moving rather slowly but would be out in a minute. After 15 minutes I finally asked if my therapist was actually there and I was told that she had called in (she had missed her bus) but would be at the spa in 15 minutes. After waiting a half hour, my therapist showed up and was not apologetic in the least. The pedicure was nothing special and I got out of there much later than the rest of my family, making me late for our lunch reservation. Spas are a competitive business and there are many others in downtown Seattle. I will not be back to Ummelina.
0 out of 1 people found this review helpful
Write a review and share your thoughts with others
