Up Time Technology

04/12/2008 Posted by jfurlan

I've had really bad luck with computer service places. People seem to a. not care, b. not know what they're doing, c. be trying to scam me. I won a bid on 2 hours of Up Time computer service at a charity auction late last year so when my desk top stopped working I decided to see if they could fix it. My experience was 100% positive from the get go. The friendly gal who greeted me at the door made me feel welcome right off the bat. The tech guy she introduced me to (Patrick) was patient and knowledgeable. He called me back later that same day to let me know my mother board was shot and talked to me about my options. Not wanting to buy a new system at this time I decided to replace the motherboard and when I found it wasn't being produced any more Patrick helped me find a used one on line. Once the board came in they installed it immediately and it worked flawlessly. A few weeks later my usb ports on the used board stopped working so I brought it back in. The guys did some trouble shooting and installed an inexpensive usb card with no charge for service. They even carried the system out to my wife’s car so she didn't have to get out in the rain when she picked it up for me . No condescension, no sales pressure to buy a new system, just friendly, professional service. Thanks Up Time!

Pros: Great, fast, trustworthy operation.

Cons: none

07/25/2007 Posted by bgcarter

Hi. I am a Microsoft Certified Systems Engineer. I have worked on Corporate Global Networks and Managed large projects including Core Network, Servers, Mainframes, Desktops and VOIP roll outs. I have worked on PCs myself for many, many years. The people at UpTime know me only as an individual customer--they don't know what I do for a living. I discovered UpTime a few years ago when I was rebuilding one of my home servers. I needed a power supply and I didn't feel like driving miles to one of the computer super stores. I dropped in not expecting much. I was pleasantly suprized. I found the folks at UpTime to be a great resource for managing my personal computer network. They are convenient, helpful and knowledgeable. I have NEVER had a tech try and BS me about a problem. They are coherent, cogent and honest. They also have a great hardware inventory. Their 2nd floor "warehouse" has row after row of floor to ceiling shelves all laden with motherboards, sound cards, video cards, ram and yes, power supplies. Considering what I do for a living my friends and family ALWAYS come to me with their computer problems. I refer them to UpTIme. I have had many good comments from the referrals I sent them. I myself am taking off in a few minutes to buy a video card from them. I looked up their phone number on the web and saw this review space. I read the comments from someone who had a bad experience. I don't know what happened with this person but I felt compelled to relate my very positive experience with this local Seattle business. -bgc

Pros: Good hardware stock. Good expertise. Personal service.

Cons: A tiny bit more pricey than your "superstores" but worth every penny.

05/21/2007 Posted by pidge1982

In short, I brought my broken, virus-ridden laptop into this shop with error messages/corruption in windows. They were able to recover all my data and get my laptop up and running in one day! Great service and fast turn around time.

02/02/2007 Posted by h33

I was quoted $40 to fix the wireless internet on my laptop. Three days later I recieved a phone call, saying that the problem had still not been discovered, but the bill was now going to be $240. The technician went on to say that they were going to now conduct a fresh install, and the laptop would be fixed by the next day. Three days later, I went in expecting to pay a lot, but have a computer with working wireless internet. To my surprise, the technician informed me that the computer was destroyed, and accepted no responsibility. He simply said "it was just a matter of time, before the laptop was going to burn-up." Fortunately, he had at least backed up my data before the fresh install, so I asked what we were going to do about the bill. He said, "Considering what happened, I'll just charge you the minimum charge of $40." I was upset getting charged for having someone destroy my laptop, but I did want the data so I agreed. He said he couldn't have it ready for me then, so I returned the next week. The next week when I picked up the data, the bill was for $80. I couldn't believe the they had the nerve to charge me more, even after destroying my laptop. Even after reminding them that they said the bill would be reduced to $40 last week, they still tried to charge me $80. Please, please, please consider this review before using Uptime Technology's services.