Green Lake Jewelry Works
Seattle, WA 98125
Phone: (206) 527-1108
03/16/2008 Posted by jgetz
I stopped into GLJW to have a consultation about my ring. It is an antique platinum setting and my center stone was loose. My first hope was to determine it the diamond needed to be reset and also to get some help considering a new setting. It was around six pm and there was only one other couple in the show room. It looked like about 5 staff were working in the back . . . I stood around for easily 5 minutes. Long enough for the husband in the couple to mention " I guess they don't want your business". Once a young woman came over, I asked if they were getting ready to close - thinking my timing was off. She bruskly shared - "we are open until 8". I told her my situation and concerns about my diamond. She took my ring, spun on her heels and consulted with one of the jewelers. When she returned she merely stated that they could tighten it if I wanted, but they didn't think there was risk of losing my stone. Ok - how much? I asked. $50. Really? OK I decided that they didn't want the work or to provide any customer service beyond this - so I left. No consultation, no information about how to arrange this if it was not feasible at that time. Nothing. I eventually took my ring up to GB Heron in Bellingham where they cleaned, tightened and gave advice about my prongs - for the tune of 15 bucks. Unbelievable. The service and attitude of the young woman at GLJW was terrible. Really too bad for such a nice shop - she should not be at the front of the house.
Pros: nice showroom
Cons: terrible customer service
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