A a Travel

06/10/2008 Posted by jkcs2008

I bought a ticket in March. I gave all my credit card information for them to charge my account. I got a call next week telling me that the price has changed and they have to charge my account at a higher price. Of course this is not acceptable. They did not tell me the price will change when I provided the credit card information at the time. They are supposed to charge me on that day and not until the day the price went up. After several phone calls and complaints. They agreed to charge me the original price. I checked my credit card statement later and found out that they charged me the new higher price. I called them and they agreed to refund the different. They agreed to charge you on the original price but actually charged you the higher price and you won't find it until you checked your statement. They said they will process the refund 3 weeks later (in April) due to busy season. I accepted that as I have no control if they can't process the refund right a way. It has been 3 months since they agreed to refund. But the refund has not been received. I have already called and emails many times. No response from the agent through emails. They said they will send the refund soon. It's wasting my time and my money. After more than a week, I still haven't received the check. When I called and talked to the owner, he even hang up the phone. I would not recommend to buy at this place. This is a very unprofessional place with bad customer service and dishonest staffs.

Cons: Poor Customer Service

05/15/2008 Posted by E26

This place is awful. I will never buy here again. My husband & I travel frequently to Asia for business purposes and have purchased here previously. The last time we bought from here they suddenly changed their policy of not confirming your ticket unless you sign a credit card form in person. They sent us our itinerary via email, they had our cc number, everything on our end appeared good to go. We did not have any clue that our ticket was not legit until we were at the ticket counter on the day of, 30 mins prior to intl departure. We were charged additional fees (couple hundred) for purchasing the ticket on the spot. This is not even to mention the long lines at the aiport, having to deal with disgruntled and frustrated airline employees at the counter. Everyone was looking at us as if we were idiots taking up time. Prior, we had booked our ticket at least a month in advance. We paid this agency to apply for our visa, and waited for that to come down. Not once did we get a call or email from this agency informing us that their policy had changed and that we needed to go into their office to sign a cc release form. We were extremely close to missing our flight and when you're traveling for business, this is simply unacceptable. In the mist of the chaos I called to give them whatever information they needed and the gentleman I spoke to on the phone did apologize but kept laughing at the situation. I didn't quite get the joke. He also made a note to remind me to make sure that in the future, unless if I have a "confirmed" itinerary in my inbox, I am not confirmed. My response was that itinerary they gave me certainly looked like an actual itinerary, how else was I supposed to know it wasn't a "confirmed" itinerary. When we got back I didn't even bother trying to nickle and dime w/ them on refunding us the additional fees we were charged with at the airport. This is how mad I still am.

Pros: Location

Cons: Unprofessional, Parking

06/20/2007 Posted by jefferycaocao

Just an update on my posting below on June 20. The problem was solved immediately, though that was not their fault. I really enjoy their great customer service.

Pros: Experienced staff and great service

Cons: Double check your ticket confirmation at least two days before you travel :)

10/28/2006 Posted by n0exit

You know a good travel agency for Asia when they answer the phone in Chinese. Don't let that scare you though, the speak English too. I just told them where I wanted to go, and I was transfered to a bilingual Japanese woman who was very helpful. And I got the best price in town too.

Pros: Best price, quick service, emailed my itinerary to me.

Cons: Have to fax or go to their office to sign the credit card papers.