A a Travel
Seattle, WA 98104-2963
Phone: (206) 467-9303
05/15/2008 Posted by E26
This place is awful. I will never buy here again. My husband & I travel frequently to Asia for business purposes and have purchased here previously. The last time we bought from here they suddenly changed their policy of not confirming your ticket unless you sign a credit card form in person. They sent us our itinerary via email, they had our cc number, everything on our end appeared good to go. We did not have any clue that our ticket was not legit until we were at the ticket counter on the day of, 30 mins prior to intl departure. We were charged additional fees (couple hundred) for purchasing the ticket on the spot. This is not even to mention the long lines at the aiport, having to deal with disgruntled and frustrated airline employees at the counter. Everyone was looking at us as if we were idiots taking up time. Prior, we had booked our ticket at least a month in advance. We paid this agency to apply for our visa, and waited for that to come down. Not once did we get a call or email from this agency informing us that their policy had changed and that we needed to go into their office to sign a cc release form. We were extremely close to missing our flight and when you're traveling for business, this is simply unacceptable. In the mist of the chaos I called to give them whatever information they needed and the gentleman I spoke to on the phone did apologize but kept laughing at the situation. I didn't quite get the joke. He also made a note to remind me to make sure that in the future, unless if I have a "confirmed" itinerary in my inbox, I am not confirmed. My response was that itinerary they gave me certainly looked like an actual itinerary, how else was I supposed to know it wasn't a "confirmed" itinerary. When we got back I didn't even bother trying to nickle and dime w/ them on refunding us the additional fees we were charged with at the airport. This is how mad I still am.
Pros: Location
Cons: Unprofessional, Parking
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