A a Travel
Seattle, WA 98104-2963
Phone: (206) 467-9303
06/10/2008 Posted by jkcs2008
I bought a ticket in March. I gave all my credit card information for them to charge my account. I got a call next week telling me that the price has changed and they have to charge my account at a higher price. Of course this is not acceptable. They did not tell me the price will change when I provided the credit card information at the time. They are supposed to charge me on that day and not until the day the price went up. After several phone calls and complaints. They agreed to charge me the original price. I checked my credit card statement later and found out that they charged me the new higher price. I called them and they agreed to refund the different. They agreed to charge you on the original price but actually charged you the higher price and you won't find it until you checked your statement. They said they will process the refund 3 weeks later (in April) due to busy season. I accepted that as I have no control if they can't process the refund right a way. It has been 3 months since they agreed to refund. But the refund has not been received. I have already called and emails many times. No response from the agent through emails. They said they will send the refund soon. It's wasting my time and my money. After more than a week, I still haven't received the check. When I called and talked to the owner, he even hang up the phone. I would not recommend to buy at this place. This is a very unprofessional place with bad customer service and dishonest staffs.
Cons: Poor Customer Service
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