10/08/09

In the company of RATS

by waveinmotion

All seemed to be going well until the rats ran by us. Not just one, either. They were in the dining area and near the front door. Upsetting. We informed a staff person who did not seem to care. I called the health department the next day.

• Pros: Food was good and place "seemed" clean
• Cons: Rats running through the dining room.

08/13/09

RIP OFF false advertising consumers beware, don't go there

by NanDav

We were on vacation in Seattle and saw advertisement for great dim somon the TV, and the place had a ton of awards posted outside door. False, we ordered #3 dinner for two at 20.00 apiece, the wonton soup came ice cold and rubber wontons, the shrimp okay, the mooshu pork was cold and tasteless, they zapped it in the microwave with the soup and returned the same plates to us. Then the General Taw Chicken was flat and barely warm, the fried rice was cold and microwaved twice and reserved, we got up to leave and they had the nerve to give us the full bill even though we did not eat more than 5 bites, and what we did manage to get down tried to come back up shortly thereafter. Our advice...check the best of listing for ANY OTHER PLACE., DO NOT GO THERE EVER!!!!!!!!!!!!!!!!

• Pros: Clean restroom, only half of soap and towel dispensers work
• Cons: Deplorable food and service

05/15/09

THE GOOD,THE BAD AND THE UGLY

by Rainy

MY FAMILY AND I HAVE BEEN HERE MANY TIMES AND ALL WAS GOOD.BATHROOMS SUPER CLEAN AND VERY ROOMY AND CLEAN EATING AREA.BUT THE LAST TIME WE WERE THERE WE FOUND A BRUSH WIRE IN OUR NOODLES THEN A HUGE R@ GALLOPED PASSED US STRAIGHT FOR THE KITCHEN! THE STAFF WERE NOT SHOCKED AT ALL. NO SCREAMS NO NOTHING. I HAVE NOT RETURNED SINCE.IM BUMMED.

• Pros: GOOD SERVICE AND FOOD
• Cons: LOOKS ARE DECEIVING

01/06/09

Extremely Disappointing

by Tasteone

I had high hopes for this place, however I was very disappointed. The food was greasy & overpriced such a waste of money, I could've eaten better at Panda Express & I will never ever go back to this restaurant again including all of my friends.

• Pros: Tanks full of prawns for kids to look at
• Cons: Do not expect a good food here

08/07/08

A real cattle call

by JohnMifsud

A group of 10 of us went there for Dim Sum last Sunday and had a less than pleasant experience. Although the food was okay, the service was dreadful. The wait staff were rude and bumped us out of the way to put food on the table. We kept asking for certain foods and they kept bringing stuff we did not want and then encouraged us to, "Try it. You'll like it." They even put it on our table when we said we didn't want it. We went a little late and although we told them five times we were not interested in deep fried food, they still tried to sell us a few of their last plates. It was a real cattle call. I've eaten there in the past and was not impressed but this time, I was really put off. I'll never return.

04/23/08

Not so bad

by foodluver238

I have been to House of Hong a couple of times, but never had a good time there. It was either the food was too cold or americanized.

• Pros: Nice waiters, and servise
• Cons: cold food

04/13/08

Terrible and Offensive LACK of service!

by JoannaChan

I am a member of the chinese community with origins in Hong Kong. I went to House of Hong Resurant with my step father who is a member of another ethnic background. We were sitting in the corner by the kitchen with a high booth wall completely obscurring our view into the resturant. The first cart came over and I began ordering in Cantonese the native language of Hong Kong... however the woman apartently did not speak Cantonese as she congratulated me and my "husband"?!?! (offensive as he is my step father). I waited over 20 mins for a second cart at which time a "mandarin" speaking woman congratulated me on my honeymoon... what?! Truely insulting and a complete lack of service.

• Pros: decor is acceptable
• Cons: UNLESS YOU SPEAK MANDARIN YOU WILL NOT BE SERVED CORRECTLY

04/12/08

Do not expect a high quality dimsum here.

by genie2008

Me and my husband were on a hunt for the best dimsum place in seattle. So far, we have been to three restaurant such as House of Hong, China Gate, and Top Gun. Trust me on this guys....The best dimsum place to go among the three is Top Gun by far!!!. House of Hong is okay. We arrive there arround 11:00 and no problem with the parking. There is a "valet" parking guy :) who will guide you where to park ( we gave him a little tip for helping us park. Inside the restaurant...., the atmosphere is okay, a little crowded. The dimsum is okay... coooold. I was not expecting this. Better order the steamed dimsum if you want to eat warm dimsum but the deep fried ones was extremely cold a big disappointment for me and tooo oily!!. Who wants to eat cold dimsum anyway. They have a fair selection of dimsums and taste wise, it was okay. Dimsum here is not something like what you get in hongkong dimsum. Overall, me and my husband still enjoyed it .

Genie of Seattle

03/09/08

Poor customer service

by shuksan3

The Hong Kong style noodles were very greasy. Poor customer service (didn't get the order correct) on top of this didn't help either.

• Cons: Poor customer service, greasy food

02/24/08

Decent food, angry service

by sunlover_71

We went for dim sum and here were the highlights. Yes, we got some tasty food right away but our vegetarian friends had few options with dim and requested a menu. They were told to ask the waiter. When he finally came by, he flung the menu at my friend then stormed off. We eventually were able to flag him down once again to have him take our order. After being ignored by the staff for about 1/2 hour after we finished our food, my husband took the bill up front to pay. Our waiter began yelling at us, as if we were skipping out on our bill, because he hadn't yet totaled it. I told him my husband had the bill up front and I would get it. He then got other staff around who were screaming at us as well.

I understand there may be language or cultural issues at play in this scenario but I have been to many restaurants in other countries where I don't speak the language or the staff doesn't speak mine and we manage to get through without a major scene. After our shabby treatment today, we will never be back.

• Pros: Decent dim sum
• Cons: Angry service