Roosevelt Auto Body
Seattle, WA 98105-3631
Phone: (206) 527-1117
08/16/2007 Posted by johnette93
This has got to be the worst experience I have ever had with my car. They had no idea who I was when I showed up to get an estimate, per their request. They told me it would take 30 minutes and kept me waiting an hour. They were supposed to have arranged a rental car and didn't. When the car was finished they told me that I could come get it at 4:30. I got there at 4:35, and they kept me waiting until after 5:00. When I asked about the wait, the person I talked to just ignored me. I then noticed that the plastic stripe thing that goes down the side of the car (to keep another car from dinging your door) was totally scratched up. They had completely mangled it while "repairing" my car. When I pointed it out, the guy just blew it off and said that they would order a replacement part for me. No apology or anything for the inconvenience. When I got home I looked in the back of the car (it's a Subaru wagon) and someone had sat in the back and collapsed the spare tire compartment. I am beyond furious with this place and unless they do some serious kissing up, I will tell everyone I know how horrible the service was.
Pros: none that I can think of
Cons: horrible customer service, shoddy work
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