Northwest Automotive
Seattle, WA 98105
Phone: (206) 526-5979
Ratings & Reviews Summary for Northwest Automotive
What Users are Saying:
- Short lines
- Helpful staff
- Convenient hours
- Fast installation
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User Reviews for Northwest Automotive
11/19/2007 Posted by seattle31
the employee of this company was rude , pushy and did not want to answer questions that were straight forward .would not recomend service if your looking for freindly service
1 out of 1 people found this review helpful
Response from this business
04/01/2007 Posted by greenstingray
doug and raoul are all over it. i took my 1969 vette into them last winter and they not only took care of several problems with my car, but they went the extra mile to make sure that my repairs would stand the test of time. Over the years, I've been to several local mechanics and I've been underwhelmed. Northwest Automotive is the real deal. If you have a classic car, you should drop by this shop.... they get it.
0 out of 1 people found this review helpful
Response from this business
01/09/2007 Posted by svc98103
Highly recommended. Been going here for 15 plus years. Professional, knowledgable and friendly staff. Being a woman, going to a mechanic can be intimidating but I'd never felt that way here. They always provided answers and explanations to my questions on car problems. My cars rarely had any problems after a repair...the one time it did, they replaced it free of charge,even though the warranty had just expired! (the problem was due to a defective part that was NOT due to NW Auto.). Prices are about what others in the market charges. I know when I get work done there, I have a peace of mind driving afterwards.
0 out of 1 people found this review helpful
Response from this business
08/18/2006 Posted by grief
I have been taking my cars and trucks to the professionals at NW Automotive since I discovered them 8 years ago. I would not take my precious baby to any other mechanic. There are always a lot of options when it comes to car repair but these guys are the best your going to find in Seattle. They have certified Techs and actually CARE about their customers, they remember names, send friendly reminders when the oil change is due. Try and get caring from your discount boxtop shops, or fly by oil change places. NW Automotive has made me feel like I have my own family mechanic, someone I can trust and talk to about serious things, like HorsePower and Torque, as well as the regular oil changes. I always get an accurate estimate with everything my car needs done. I've used their pick up and drop off service, the driver was friendly, polite, knew all about my repair and spoke with me about it on the way to my house. The repairs and replacements done here are the best modern technology and years of experience can make them. This is one shop where when you get something fixed, nothing else breaks a few days later and the origional problem STAYS fixed. I've never had a problem here, unlike other shops who don't care about anything but your money and as much as they can get. The work is quality, and you will not pay any more than you would other places. In this world you do get what you pay for, and I'll always choose the piece of mind that paying for the level of quality car repair and customer service that NW Automotive gives. If you want substandard service and repairs on the cheap, don't go here.
Pros: Quality Repairs, Friendly Service Techs, Awesome followup and professionalism
Cons: Traffic can get bad during UW Sporting events or Graduation.
0 out of 1 people found this review helpful
Response from this business
06/12/2006 Posted by emochang
After paying about $50 to find out that we needed just under $1000 in repairs, we took the car to our trusted hometown mechanic up North. After he completed the job for $561, he told us that Northwest Automotive had been accurate in diagnosing the trouble with the radiator, but padded the estimate with unecessary things like a $75 coolant flush when the coolant would have been flushed out as a result of the work associated with replacing the radiator anyways. Bottomline, great place to go if you want to pay a premium for unnecessary and non-existent repairs!
1 out of 1 people found this review helpful
Response from this business
11/29/2005 Posted by scholar013
I have take my vehicles here for years. The staff is helpful, thorough, capable, and knowledgable. If you ever have issues, bring you car here. While it is a little more expensive than a discount shop, the value of what you get for your dollar far exceeds the drawback of of a slightly higher cost. When I bring my car here I know that it will be done right the first time, and that will save me alot more $$$ down the road than a coupon.
Pros: Smart, Efficient, Excellect Value
Cons: none
0 out of 1 people found this review helpful
Response from this business
11/15/2005 Posted by foodbringer
My experience with NW automotive has been great. The owner trully listens to what you say, and works with your needs and your cars. Most of the repair people are master certified and have been repairing cars for years. I would recommend this repair shop to anyone who wants a job well done.
Pros: Friendly, Helpful, good work
Cons: no waiting room
Response from this business
03/13/2005 Posted by lz2000
Mechanics here don't know how to repair a car at all. Whenever there is a problem with a part in a car (three times for me), they will let me replace the part instead of repairing it. Once upon a time, they told me to replace a part in my car, which would cost about $500. But, finally, I have my car fixed in another autoshop with only $100. Do consider to see other autoshops when they tell you to replace expensive parts in your car!
