Scarecrow Video

11/20/09

Mecca for movie nerds

by Robot at Citysearch

Scarecrow is an amazing resource, its practically a warehouse full of movies. From forgotten classics, to the newest blockbusters they seem to have everything. The staff are amazing too. If you can't remember the name of a movie, and you tell them the basic plot (or even a memorable scene) they can usually track it down.

As for their film snob attitude - I've never encountered it, and have found their customer service to be well above average.

Their late fees are high - so pay attention and get your movies back in time.

• Pros: Over 100,000 movies
• Cons: high late fees

11/12/09

WORST PLACE TO RENT FROM......

by Brian Roberts at Citysearch

I have been a customer to Scarecrow for the past year now....But, for the past couple of months now I have been noticing a real change in their customer service and their policies when it comes to late fees....

Just a couple of nights ago I had rented three dvd's.

Two of them were new releases and the other one was a regular title. Now mind you....it is really difficult to get your movies back on the day they are due between the hour of 7:00pm to 7:59pm.....I was stuck in traffic

and had a hell of time getting to the store to return my movies. I got there at 8:45pm......45 mins. past thei curfew and you know what. The manager on duty that night ended up charging me in full for the late fees.

And, we're not talking about a few dollars....we're talking about much more. I explain very nicely to him the situation I had encountered, but to him that was not good enough and he ended up charging me in full....

This is the third and last time this will ever happen

to me again. My friends have quit going there and two of my family members have quit going there as well. Mainly because of their very poor customer service skills and their very unfriendly attitudes. Especially,

when they feel you are in the wrong and they make a major point about it. I'm tired of this place and as far as I am concern I will not set foot in this place ever again....

Also....I am so tired of the smart asses that work there and how cool they think they are and how stupid they make you feel when you don't know the location of a movie you happen to be looking for. It's very frustrating when you have to deal with a place.....LIKE THIS ONE....

NO MORE SCARECROW FOR ME......MY BUSINESS

IS A MUCH BETTER VIDEO STORE IN SEATTLE.....

I WON'T MENTION THE NAME, BUT THE CUSTOMER SERVICE IS SO MUCH BETTER THAN SCARECROW....ANYTIME OF THE DAY.....

• Pros: They do have a great selection of movies, but that's...it...
• Cons: BAD CUSTOMER SERVICE......

05/15/09

Very Disappointed.....

by lovingmike at Citysearch

I had rented three dvd's from Scarecrow one afternoon a

week ago. I had return these dvd's at exactly 8:10pm....

10 mins. late and they charged me a full day's worth

of late fees....I told them that I was stucked in traffic and

tried my best to get to the store before the due time. It was like they didn't want to hear it. "We have a policy sir and if we break our policy for you then we have to do it for everyone". I'm sorry this was an accident and they

could care less. All they cared about was the money.

So...you know what....They have lost me as a customer

and now I will be conducting my rental business at another store, which by the way...treats me with respect.

These people at Scarecrow....Have a horrible attitute.

It's like your wrong and they are right. I've told my friends

and couple of family members about this incident and they have already stop renting there. Mainly....for other reasons. But, their reasons have to do with the customer service as well. Some of the staff members are really snotty and not very friendly at all. You know if you run a business you need to train your people to be friendly with the customers and to meet the customers half way. It's too bad. Because I was a really good customer and had spent lots of money. Sometimes I was a day or two late and had no problem paying my late fees, but when you're 10 mins late....You see all of their dvd's & Videos are due back between 7:00 to 8:00pm....That's fine, ut when someone is just a few minutes late and has a good explanation. It really makes me mad when they (SCARECROW) doesn't want to understand and won't meet you half way.

• Pros: Great selection and that's about it.....
• Cons: poor customer service.....very poor

Floor-to-ceiling movies and a steady stream of film buffs at this spacious, nationally renowned video store on Roosevelt.

by Anna Roth at Citysearch

In Short
With a catalog of more than 70,000 titles there is, quite literally, something for everyone at this famous video store, from the latest blockbusters to obscure experimental flicks and everything in between. The main floor contains new releases, foreign films and movies organized by director; rooms upstairs have specific niche categories like gangster films and anime. Don't know where to start? The knowledgeable staff is always happy to point customers in the right direction.

12/15/06

One of the best in the country

by spudsocks at Citysearch

Scarecrow's got it all, from the newest releases to almost every TV show to foreign films to the most obscure movies in the world. Sometimes the layout can be confusing, as there's a big "director's section" when you walk in and a lot of films are in there so you have to know the director, but the staff is friendly and helpful (not film snobs at all) and are happy to help you find what you're looking for. Also watch out for out-of-print movies: You have to leave a $150 deposit a lot of the time. But other than that, it's simply one of the best stores out there. And if you have a KEXP membership, you get a free rental with every rental!

• Pros: Wide selection, Great service, Fun atmosphere
• Cons: Parking can be a nightmare, Can be confusing

11/18/06

Great video store

by kee22 at Citysearch

Scarecrow is a great video store. It has a huge selection and the rental prices and procedures are pretty reasonable. I bought anime and some other older videos from here. I like the fact that they have new, old, and hard to find videos. I wish I knew about this place sooner.

• Pros: Wide selection, nice staff people, good prices
• Cons: na

12/10/02

The Best!

by shotzey at Citysearch

The best video selection I've ever seen. A knowledgable staff. Most are cool but some are

pretty snotty.

07/22/02

Best in USA

by joeltpatterson at Citysearch

Probably the best video store in America.

Seriously. I've rented 70s exploitation films, Soviet propaganda films, Japanese horror flicks, and even Hollywood films. Check it out.

• Pros: Choice, Intelligent staff