Yellow Cab
Seattle, WA 98134-2421
Phone: (206) 622-4000
04/09/2008 Posted by snow4angel
I called a yellow cab at around 11:00 PM - I told them that I wanted to be picked up on the cross streets by the Blockbuster. They refused to pick me up because I did not have an exact address. i was calling from my cell phone so I could not get the exact address. I wanted to be picked up close to the bus stop and taken home - I have a severe safety situation - I am being stalked and have a protection order out. I complained to the dispatcher about it - and he was extremely argumentitive and insensitive - he asked "so what do you want me to do about it?" - "We are not responsible for your safety" - etc. I told them in the discussion that they would be negligent if anything happened. . He said that I could not be held responsible that I would have to go after the guy who attacked me. I am afraid to enter my building. He kept engaging me and took issue with me saying "you guys". Now I hardly ever argue with customer service people - most of them really like me and I have made some friends with managers and baristas at coffee shops. I could not understand why they would be so inflexible and rude - I will never use that taxi service again for any reason.
Pros: often on time
Cons: Rudeness of dispatchers - inflexibility on exact addresses - will not let me identify business
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