Seattle Auto Service Center
Seattle, WA 98115
Phone: (206) 523-6040
10/26/2006 Posted by cadyms
I took my 2000 Eclipse in this spring and had a great experience. I'd scheduled an appointment for September for some maintenance I knew was coming up (fuel injection cleaning, etc) and almost cancelled the appointment after reading a negative review by another user. But then I realized I had no idea who else I'd take it to so I decided to talk to the owner when I went in. When I met the woman the front desk, I expressed my concerns and asked if I could talk with the owner. Turns out she is the owner, and was well aware of the poor review. I didn't sense any defensiveness in her further comments, but genuine confusion over why the gentleman was so upset. She said they'd tried to chat with him to figure out what was going on and he'd refused to return their calls, etc. I decided to have them work on my car. It made me feel better that the woman was an owner, that she was aware of the problem and could speak so intelligently and with genuine concern vs. anger or excuses about the situation, and that she understood my concern. My car was done that afternoon. The mechanic said some of the work I'd been expecting could easily wait several more months, and my bill was $200 instead of the $600 I'd expected. Now, I would normally assume "oh, it's because I talked to them about this issue and they're trying to win my business, etc." But the truth is, back in April I had the same thing happen and they didn't know me from anyone else at that point. I think this is a great shop. There are always grumpy customers, and misunderstandings can happen even with non-grumpy customers. :-) I'll keep going to this shop.
Pros: Great owner, very helpful, really listen to customers.
1 out of 1 people found this review helpful
Write a review and share your thoughts with others
