08/24/09

terrible service

by steffib

My friend and i were downtown and wanted a nice happy hour after shopping. We were told if we wanted to be on the water, go to the Edgewater. So we did. Big mistake. The service was so slow and our waitress forgot things like water and our second glass of wine. We wanted to order before six o'clock to take advantage of the happy hour and she just left us sitting there. It wasn't even busy. We would've stayed the view was so beautiful but not with that kind of service. They also promote that you can get $6 glasses of wine and $5 appetizers however you have to seem cheap and ask which ones! The happy hour menu doesn't tell you what is what and we ended up paying $11 for the wine and $18 for some of the appetizers! All in all we will not be going back.

• Pros: nice view
• Cons: the wait staff

05/05/09

Wonderful Hotel

by darylec

Having just stayed at the Edgewater, I'm shocked to read so many bad reviews on this site. Our room was beautiful and quiet, the view was amazing and the bar was great. We never experienced any problems with the service. Our only complaint would be that the parking is quite expensive. Other than that, though, we loved the Edgewater and would go back in a heartbeat. We've stayed at the W before, which was very nice, but we prefer the Edgewater (especially with a water view room!

• Pros: Beautiful view, great bar
• Cons: expensive parking

05/04/09

Just okay...

by HighFive

My boyfriend & I stayed there and we reserved a city-view with a queen bed. When we got to our room, it was an ocean-view with 2 full beds. We had to call front desk to get the room that we asked for.

Parking was really expensive and valet only.

Not sure if I would come back. Overall...an okay experience.

• Pros: nice view of the city and water
• Cons: Parking is valet only/expensive

02/13/09

Do not stay at the Edgewater

by GeeHill

I just stayed at the Edgewater and it is the worst experience I have had in downtown Seattle. The hotel is old and musty with stained carpets in the hallways. The room was the smallest I have EVER stayed in. The "desk" was a, 18" wide glass coffee table at the foot of the bed. If you squeezed a chair up to it to use the "desk" you could not walk by the bed. The rooms were 50 yards from the train track that trains ran ALL night. The sink was so clogged that you had to turn off the faucet when washing your face or it would overflow. The front desk personnel were apathetic at best. They said they could move me for a $50 up-charge! They demanded to photocopied my license in case they would get a "charge-back" on my credit card! They would not give me back the photocopy when I checked out saying they had to keep it on file for 30 days. Parking is $30/night and even though it is outside by the street and in front of the hotel, it is valet only so you have to tip every time you come and go. Please don't stay here! There are plenty of nice hotels in downtown Seattle that are much nicer and friendlier than this.

• Pros: Good exercise walking so far to your room down narrow hallways
• Cons: Poor service, bad attitude, old, musty, tiny hallways and rooms

11/02/08

Bait and Switch

by WeddingExperience

My wife and I held our wedding at the Edgewater Hotel (Seattle) September of 2008 and were unpleasantly surprised when we got back from our honeymoon and found out that our final bill was almost 30% (over $4,600) higher than the final estimated we received just days prior to the wedding. When we met with our sales representative and her manager we were told that the original estimate was just that, an estimate. They then assured us, however, that our satisfaction is their priority; they?d review the final bill and see if we could ?meet in the middle somewhere.? Our sales representative called us five days later to let us know that the best they could do was offer to reduce our final bill by roughly $1,600.

I will say that my wife and I can agree that the location, presentation, and catering made our wedding experience absolutely phenomenal. This was definitely the best day of our lives but we can not shake the horrible taste left in our mouths as a result of our final billing surprise.

08/06/08

Overrated

by guru123

Usually when we are in Seattle we stay at the Westin. The Westin was sold out so we were deciding between The W and The Edgewater. We chose the Edgewater and couldn't have regretted it anymore! Sure the view from the restaurant was amazing but the food was just ok. I guess I don't understand what the hype is about the hotel. It has a old, worn out look and feel too it. I know it has been around for a while, but time to upgrade. When wegot to our room our key cards didnt work! We took them back to the front desk and got new ones.

The next morning we ordered room service and it took over an hour to get our food. My wife's toast were cold and they brought us the wrong eggs. We called room service and instead of rushing to correct the mistake told us it would be awhile because they were swamped. Next time we will definetly stay at the Westin or try The W, but never again will we stay at this worn down ancient motel style hotel.

We think citysearch should take the hint of all the bad reviews and stop reccomending this hotel as high as they do.

• Pros: View
• Cons: Parking price, service

07/07/08

Horrible service

by ibrow

Went for a drink at the bar. I had the worst service. So sad for such a beautiful hotel. If you don't mind waiting for a drink this is the place for you. I have had better service in a dive bar.

• Pros: the view
• Cons: the wait staff in the bar

08/15/07

The great people make the Edgewater a great place.

by shirewoman2

You simply cannot find nicer people than those working at the Edgewater Hotel. We went to a wedding there Friday night, and everything was elegant, well planned, friendly and delicious. The view was amazing, and so was the salmon I had for dinner! Even better were the people, though. What a class act! They solicitously inquired about what they could do to make my 2-year-old son comfortable and well fed, and when I forgot my camera there, they were quick to return it to me. They even offered to mail it! What a great place! I can't say enough about the Edgewater. They really go above and beyond the call of duty!

• Pros: Service, view, food
• Cons: parking

11/19/06

Nice hotel

by kee22

It's a nice hotel. The rooms are welcoming and pretty comfy. The room amenities are pretty nice. The service people are nice. I think the best part of the hotel is the view. It is soo pretty-elliot bay and the mountains, it's breath-taking. Of course, you should definately make sure that you get a room with a good view. The only downside is that it is pretty expensive.

• Pros: Nice hotel, good view, good service
• Cons: expensive

11/12/06

Experience the Pacific Northwest

by blue_highways

If your looking to experience the Pacific Northwest,it truly begins at The Edgewater. This land mark hotel is located within walking distance to most of the areas popular attractions. From the lobby to each guest room it has a clean but rustic ambiance. Many of the guest rooms feature a comforable sitting area with a fireplace and you can even choose a waterfront room that brings Elliott Bay right up to you. While the city life is near,the pace is relaxed. Quality service and amenities make this hotel one to remember.

• Pros: LOCATION