Elephant Car Wash
Seattle, WA 98121
Phone: (206) 441-6776
06/17/2007 Posted by monique123
I'm really disappointed with the customer service provided by Elephant Car wash. I took my car to this place to clean the front seat since one of my friends was sick and threw up inside the car. I called Elephant and explained the situation to them and asked if they had experience in detail car cleaning; they said "Yes" so I took my car there. The employees looked at the car and asked me to go back in an hour. When I got there my car had a really bad smell and there was still residues on the seat, carpet and seat belt. I wanted to talk to a manager but nobody was there to help me. So, I took the car back he following day to ask them to clean it again or do something and they said there was nothing else to do. They charged me almost $100 and I ended up taking the car to another car wash to clean it again. I called Elephant customer service department to ask for a refund and the manager said there was nothing to do since they don't give money back to unsatisfied customers. Elephant does not have any manager at the place, the employees are irresponsible and rude. In summary, they are not customer oriented at all. If you ever need to clean your car don't even think about taking your car here because they just want to take your money and they don't care if you are satisfied or not!!! I would much rather pay a little bit more in other car wash than going to Elephant where the chances of getting a bad service are extremelly high!
Pros: None
Cons: Bad customer service, no experience in car detailing or interior cleaning
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