Watermill
Seattle, WA 98125
Phone: (206) 367-1403
12/14/2007 Posted by bsmith1123
Well, it was early fall when I realized my hot tub wasn't working and likely needed repair. I did a brief search on Google and found a couple hot tub repair shops relatively nearby my house, and called the Watermill -- good sounding name for a spa repair place. This was early October. After over six weeks (not kidding) and a couple more phone calls (on my part -- they never called, not once), one of their repair guys finally came out. He left a note on my door that I needed to replace a hose. Not being sure what this means or if I'm supposed to do anything, I call and they tell me I need to authorize them to replace the hose -- I do. A week or two later I get another note on my door -- replaced the hose, should be ready to fill up and use. I fill it up. It leaks. Out the hose. The hose isn't connected. I call back -- hose isn't connected. Also, after I filled it and before it all leaked out, I couldn't get the motor to run, might be a problem there, too. A week later I get a bill for the 'repair'. Two weeks later (it's now mid-December) I get another note and, for the first time an actual phone call that I didn't have to initiate! The wonders of customer service! We looked at your pump engine and you need a new pump. It'll be $800 and take 4 weeks to order, or $1200 and we can get it for you in 2 weeks. Seriously. I called these people to fix my hot tub in early October, and they are now telling me, after taking months to come out to determine the problem, that unless I want to pay a 50% premium, I'm now looking at late January before my hot tub may work -- if there's nothing else wrong. I ordered the pump, but at this point I would definitely NOT recommend this store for any kind of repairs.
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