04/05/08

Highly recommended by my friend and I can clearly see why!

by Doglovertacoma

I took my Honda Civic to the Federal Way location in March 2008 because my husband bought me a gift card there (thanks sweetie) - because of my friend's recommendation - and I was SO pleased with the work. My car is my "baby" and I am extremely picky and my car was thoroughaly cleaned in all the cracks and crevices. And it had that new car smell when I got in. Made me love my car even more! Thanks Jim's Detailing you have a few customers for life

KKL Tacoma, WA

• Pros: Professional, thorough
• Cons: None

11/27/07

Your Satisfaction is our Guarantee

by jimsdetail

To (brew 37) our policy is ?your satisfaction is our guarantee" if you contact us with your concerns about the service you received we will make it right for you (anytime). We are human and sometimes our employees don't live up to our company standards. We have been in this business for 30 years and we understand that our customers come first and that the quality of our work is our reputation and we work hard to make sure everyone leaves a satisfied customer. We tell all our our customers if they have concerns our questions to let us know and we'll make it right. We understand we are in the expectation business, we value our customers time and money and want to give you the best service possible.

Sincerely,

Jim's Detail Shops

Seatac - Federal Way - Fife

• Pros: Always willing to go the extra mile

07/19/07

Con men washing cars

by brew37

I feel like I've been conned. I paid $130 for the same quality of work I could have received from the kids at the local gas station. Jim's shop was supposed to hand wash my truck (GMC Sierra), clean/detail the interior and shampoo the carpets. Their sign says no appointments necessary, no so, I needed an appointment and had to leave my truck with them all day. The wash, was sub par at best. The rear bumper was muddy, the front end looked as if they had barely wiped a towel over it and the windshield still had incects on it. The cleaning of the interior was just as bad. They did not clean the edges of the glass nor did they clean the crevasses of dash or center console. They used so much shine goop that you couldn't hardly hold onto the steering wheel. Everyone at work saw my truck right after Jim's was done with it and every one of them said "...now I know not to take my car there." Then after they shampoo the carpet they let my truck sit in the July sun with the motor running, windows closed and the heat cranked full tilt. It was so hot inside you couldn't touch anything. When I asked about the heater going full blast, the guy simply replied "we're drying the carpets out". This is one detail shop that will NOT get any referrals from me.