Jim's Detail Shop

11/28/09

Excellent Car Detail Service

by Benz Urrutia at Citysearch

On 11/06/09, I was involved in a car spin out in my 2001 Camry Toyota. I ended up in a ditch with about 3-4 ft of water and my car had flood damage.

I called a local Car Dealer in Auburn,Wa and was referred to Jim's Detail. I was actually able to see my car during the cleaning process. I was very impressed that with the thoroughness the employee's took in cleaning my car. All my seats and carpets were removed,cleaned,shampooed and they had fans running to properly dry them.

When I went to pick up my car they had not only cleaned my car interior including the trunk they also washed my car,armor alled,sp? the car interior and tires. In addition, One of the technicians,Connor @ the Federal Way store, physically pushed out a small dent in the back rear panel of my car and it turned out great. My car looked better than when I bought it in 2005. I was very pleased and impressed with the work done on my car by all the technicians @ Jim's Detail in Federal Way and will highly recommend it to everyone.

BENZ

• Pros: Very thorough cleaning,they went the extra mile.
• Cons: Only draw back,I didn't get in a day sooner.

11/18/09

I don't just give 5 STAR away, it move be earned!!!!!

by big red at Citysearch

I have been going to Jim's Details for about 5 years, I have always had great service. there was one time I didn't like the vacume job and i asked them about it and they redid it right then and I left happy.

• Pros: My Car's Look and Smell new everytime
• Cons: it take time to get it looking good.......

04/05/08

Highly recommended by my friend and I can clearly see why!

by Doglovertacoma at Citysearch

I took my Honda Civic to the Federal Way location in March 2008 because my husband bought me a gift card there (thanks sweetie) - because of my friend's recommendation - and I was SO pleased with the work. My car is my "baby" and I am extremely picky and my car was thoroughaly cleaned in all the cracks and crevices. And it had that new car smell when I got in. Made me love my car even more! Thanks Jim's Detailing you have a few customers for life

KKL Tacoma, WA

• Pros: Professional, thorough
• Cons: None

11/27/07

Your Satisfaction is our Guarantee

by jimsdetail at Citysearch

To (brew 37) our policy is ?your satisfaction is our guarantee" if you contact us with your concerns about the service you received we will make it right for you (anytime). We are human and sometimes our employees don't live up to our company standards. We have been in this business for 30 years and we understand that our customers come first and that the quality of our work is our reputation and we work hard to make sure everyone leaves a satisfied customer. We tell all our our customers if they have concerns our questions to let us know and we'll make it right. We understand we are in the expectation business, we value our customers time and money and want to give you the best service possible.

Sincerely,

Jim's Detail Shops

Seatac - Federal Way - Fife

• Pros: Always willing to go the extra mile

07/19/07

Con men washing cars

by brew37 at Citysearch

I feel like I've been conned. I paid $130 for the same quality of work I could have received from the kids at the local gas station. Jim's shop was supposed to hand wash my truck (GMC Sierra), clean/detail the interior and shampoo the carpets. Their sign says no appointments necessary, no so, I needed an appointment and had to leave my truck with them all day. The wash, was sub par at best. The rear bumper was muddy, the front end looked as if they had barely wiped a towel over it and the windshield still had incects on it. The cleaning of the interior was just as bad. They did not clean the edges of the glass nor did they clean the crevasses of dash or center console. They used so much shine goop that you couldn't hardly hold onto the steering wheel. Everyone at work saw my truck right after Jim's was done with it and every one of them said "...now I know not to take my car there." Then after they shampoo the carpet they let my truck sit in the July sun with the motor running, windows closed and the heat cranked full tilt. It was so hot inside you couldn't touch anything. When I asked about the heater going full blast, the guy simply replied "we're drying the carpets out". This is one detail shop that will NOT get any referrals from me.