Jim's Detail Shop Incorporated
Seatac, WA 98148
Phone: (206) 248-0210
11/27/2007 Posted by jimsdetail
I was told about this site by one of our good customers, they said we had some bad reviews here. Two of these reviews we are familiar with (redriderocks) was a customer that came back with some valid complaints and we took care of his concerns, note: we did not damage his car in anyway, he left satisfied but never came back to add that to his review on this site. In the case of (sevoyan) this customer was slanderous on his review of us, he was denied service because of his physical threats against us, his money was refunded and tint work removed. He had a heavy Russian accent and was trying to intimidate us into giving him free service. Our managers have been instructed to refuse service to him in the future and call the police if he causes a scene. To (brew 37) our policy is “your satisfaction is our guarantee" if you contact us with your concerns about the service you received we will make it right for you (anytime). We are also human and sometimes our employees don't live up to our company standards. We have been in this business for 30 years and we understand that our customers come first and that the quality of our work is our reputation and we work hard to make sure everyone leaves a satisfied customer. An open letter to anyone reading these reviews and using them as a basis for choosing or not choosing our company, as with all things there are two sides to every story and those of you reading this with some savvy understand this. Jim's Detail will offer a 20% discount to anyone who mentions this site and would like to use our services despite a few unhappy customer reviews. We have approximately 10,000+ customers per year come through our shops. We want to prove to you that the reason our company has been around for 30 years with three locations in the south sound is because we value our customers time and money and want to give you the best service possible. Sincerely, Jim's Detail Shops Seatac - Federal Way - Fife
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