12/14/08

not good custom work-

by oenomelej

I've ordered doors several times and it seems everytime there is a problem- I agree with the guy who says their lack of a computer system is just crazy- but they are cheap...but ...there is a price for cheap...a custom door I ordered that was huge and over 700. came all ding up at the insert cut and they were like well just patch it with some filler- well I didn't order a custom door to patch it!

Also to the guy who got ripped off by them when they couldn't find his third, paid for door- you should have called the police, had them come to the store and file a complaint- these guys need to get a clue....word gets out!

• Pros: custom sizes at reasonable prices
• Cons: fake customer service- poor quality at times

08/27/08

Poor Quality

by hazelmc

Purchased doors at Frank's a couple years ago. Yes their prices were good, but when we had problems we were told they were "import quality" doors and thats why the price was good. Doors were peeling so they recommended ordering locally made doors. Why sell products cheap only to disappoint customers. We went downtown Seattle by Safeco field and purchased the locally made (Simpson) doors for the interior of our house. Overall we paid slightly more for the Simpson doors, but we feel ripped off by the quality of doors Frank's sells. BEWARE!!

05/21/08

I'm a Frank Lumber Junkie!

by Adddie

Here's why I LOVE Franks;

HUGE selection and if you don't find what you need they will custom make a door for you.

They are both knowlegeable and helpful.

They go through all the steps on how to prep your door for paint or stain.

The quality of the doors is second to none and i've done plenty of door shopping.

They have a list of independent contractors that can hang your door and they do a superp job. Both the doors I had installed work perfectly. really...perfectly.

The first thing my guests comment on is my new front door. It really is beautiful and well work the $$ spent.

I'm heading back in a few weeks for my 3rd door (in which they said they sould cut the hole in the door for me for the cat door!) Great service everytime i'm there even if it is only for stain or sandpaper.

• Pros: Huge Selection, easy parking, helpful and large staff. A price for everyone.
• Cons: none..really, none

03/04/08

These guys are Crooks! Beware!!

by pissedashell

So, some things that are old fashioned are good like great customer service, and some things are BAD, like not having a computer tracking system for your business!! These guys had the hardest time finding our receipt because everything is hand written and filed in some sort of archaic way designed to their advantage apparently. We bought 3 doors and picked up two with the intention of picking up the 3rd. NEVER in a million years did we think it would not be there for us to pick up, and did I mention we PAID for it?? Nope, gone without a trace. Guess they decided to forge their receipt with my signature because I did NOT pick up the 3rd door or sign for any pick up of sorts. We took it to the manager and the best they'll do for us is $50 off a new door? EXCUSE ME???? No, we paid for this, nor can we afford to buy a new door. So to those of you who think you're going to a nice non-corporate store, think again! They're in it to make money just as much as the next WALMART!!

• Cons: Thieves, Crooks!!