Video Only
Tukwila, WA 98188-2970
Phone: (206) 444-1650
Fax: (206) 444-1654
08/28/2006 Posted by hankinsrl
We spent almost $3000 there. Yes, the prices are good but their service stinks. About 6 months after we bought a new TV, we had lines running through the screen. We went back to Video Only for help. They treated us very poorly. Finally we called the maker of the TV. We told them that we are having problems with Video Only and they said that they are getting a lot of complaints about them and that we are not the first to have problems with them. See, I misplaced the receipt, so Video Only corp had to fax a receipt to the Andover store for us. The Andover store is not giving us the receipt, saying they can't find it. This has been going on over a month now. Thank goodness for Toshiba. They have GREAT customer service and they are taking care of this for us. I will always by Toshiba products for now on.
Pros: Prices are good
Cons: customer service is terrible!
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