05/01/09

Best engagement ring store!

by Kahlia

My now husband and I, walked in to EE Robbins in search of my engagement ring. My husband was in quite the crabby mood, assuming that the sales reps were going to be more like car salesmen and try to talk us into something we could not afford. Kara was the first one to greet us, asked if we wanted any water, wine or coffee and left us to look around on our own time. I called her over when I was ready to look at something and it just got better from there. Kara was incredibly informative and patient and funny and just an awesome person and great at what she does. It didn't take long for my husband to calm down and realize that Kara was here to help us with an important decision and make this an enjoyable experiance for the both of us. We looked at a lot of different sets and tried on everything possible before narrowing it down to two. Then once Kara told us that we needed to sit and pick out the diamond, my husband almost had a heart attack when he realized the price didn't include the diamond! LOL He's cheap! Kara only picked out diamonds that kept us in the price limit that we set for ourselves. Different sizes and clarity, she explained the difference between all of them and we could clearly see what makes diamonds so different. At any other store, you would have gotten what was in the glass case and never have known the difference from one diamond to another. I'm a true girl and did not want a ring that 50 other chicks had already tried on, I needed it to be special, and thats what it was at EE Robbins. I finally made a decision on a diamond and let me tell you, til this day I still get compliments on how sparkly and beautiful my ring is. I would definitely recommend to any and all women to go with there Elite diamonds. You won't ever regret it, it is truly beautiful. My husband and I sat and had wine while they cleaned and set the diamond in my ring. We chatted with staff and took our time. It was great! Then they brought out my ring and handed it to my husband. I had never been so giddy in my entire life. My husband took my hand and led me towards the back of the store where they had a little sitting area and a beautiful fish tank by the way. He sat me down as he got down on one knee. My heart was pounding! He took out the ring and proceeded to officially ask for my hand in marriage and this time he had the bling to bank it up. At that time the manager grabbed a polaroid camera and took a picture of my husband kneeling and me almost in tears. Staff congratulated us and from then we proceeded to wrap things up. We were sent home with a bottle of wine, all the specifications on my rings, a record to keep track of when I get my ring checked and cleaned, a gift certificate for my husbands bands and the picture of us to remember that day! I could go on and on about how wonderful everyone was and how special they made that day for us. Kara was fabulous and i will always recommend EE Robbins for anyone that is in search for the best experience and the best quality engagement rings anywhere.

• Pros: Best customer service in town!
• Cons: None, they were fabulous!

04/19/09

Great Place For Engagement Rings!!!

by Andrealedger

EE Robins was wonderful! My husband and I got our rings there and had a perfect experience! Chelsea and John were so great! I would absolutely recommend this place to anyone looking to get engaged! They also had wonderful references for wedding vendors. If you are looking at rings; go and have a glass of wine (or water) and check out there amazing selection!

• Pros: Great people and beautiful rings!!!
• Cons: No Drawbacks!

04/11/09

Over the top service!

by katon

Dreading the task of finding the perfect ring/diamond, I took the advice of a friend and went into the EE Robbins in Belltown. Let's face it, I knew nothing about jewelry. From the moment I steppied in the front door, Kim offered me a Mocha Frap and made me feel as if this was 'the place'. She had the time, and a techno presentation on a computer, to bring me up to speed to be able to make an informed decision. She also helped in choosing the style which helped a ton. They went over the top when they placed the ring in the now famous blue box and wrapped it ...and then gave us a bottle of champagne to celebrate. I recommend this store highly.

K

• Pros: I've rarely felt this comfortable
• Cons: Off the beaten path

03/25/09

World Class Customer Service and Products

by GRobbins

I first walked into EE Robbins in January 2002 and met Pam Ness. Like most guys shopping for an engagement ring, I was nervous about getting the right stone and setting. Pam made the whole process easy. My future wife worked just up the hill at Restaurant Zoe, so I arranged to have friends pick up the ring to maintain secrecy. Pam accomodated every request and the engagement proposition happened exactly how I hoped it would.

Most reviews of EE Robbins have similar stories about exceptional service that includes genuine concern from the EE Robbins staff for individual circumstances. In my mind, customers should expect that everywhere they go. Here is what makes EE Robbins truly special. Fast forward 6 years and thousands of miles.

Approaching our 5-year anniversary and now living in Washington, DC, I wanted to buy my wife an aniversary band. Friends recommended some local shops but I found myself in the familiar position of being nervous about the purchase. Remembering the experience I had with EE Robbins, I picked up the phone and called Pam in Seattle. It was the best decision I could have made. Pam remembered me right away and it was easy from that point forward. The short story is another successful presentation of affection to my beautiful wife. The ring was stunning, exactly what I wanted, and the correct size. All this from 3,000 miles away!

I could have gone anywhere to shop for an anniversary band. It certainly would have been more convenient to find and use a store closer to home. EE Robbins will stay with you for a lifetime no matter where you are in the world. How many other stores will do that? How many other stores would you trust to do that? The choice is simple when it comes to buying an engagement ring or other fine diamond jewelry - go to EE Robbins. You will find yourself among friends.

• Pros: Exceptional products, courteous staff
• Cons: None

03/24/09

Exceded any possible expectation

by 2penguins

My fiancee, son, & I drove down from Oak Harbor because we had heard about their ability to customize rings. John met us and discussed the possibilities of making a reality what we had sketched for my ring. While we were considering this option Chelsea helped my fiancee look for a ring he liked.

The entire experience was far better than we could have ever imagined it would be. We'd been to a couple retail chain stores prior to going to EE. Every other store was pushy, trying to get the "big" sale, put off that my son was with us, and very impersonable.

Chelsea & John made us feel welcome, took their time with us. It was so touching how they never once rolled thier eyes or were irritated by my 5 year old son who was there and asking questions. They sat down with us as we asked questions about designers, diamonds, styles, and stones for the rings we looked at.

Not only did we find the rings that we loved, but my son became fascinated with P-diddy the puffer fish, and we have found a store that we will return to. We will never consider any other store for our jewelry desires...and my son...he cant wait to go see P-diddy again. This is our "IT" store!!!

• Pros: Warm caring staff, extensive selection, personable
• Cons: We havent found any

12/09/07

Great customer service!

by yorktown23

After finding the perfect girl I needed to find the perfect diamond ring. I didn't know where to start, but Chelsea at E.E. Robbins made it easy.

On my first visit to the store, Chelsea spent well over an hour teaching me about diamonds, how they are graded and what those differences really look by showing me various diamonds. At no point was there any pressure to buy. Armed with this new found knowledge I checked out some other jewelers, but ended up back at E.E Robbins. Others may have had similar selection or prices, but none compared to E.E. Robbins in customer service.

Chelsea even helped out when it came time to pop the question. I was looking for a heart shaped box for the proposal, but I hadn't found one yet. When I went to pick up the ring, Chelsea offered to make me a box herself. Not being the artistic type myself, I took her up on the offer. It turned out perfect!

In the end I had only one small complaint. The original ring was not perfectly round in shape. It took a couple of trips to the store before they figured out that this was the reason the ring didn't fit quite right. The ring had to be sent back to the manufacturer for a replacement. In the meantime, E.E. Robbins mounted my fiancees diamond in a temporary setting so she could still wear it. The replacement ring ended up fitting correctly, so all was well in the end.

• Pros: Customer serivce, low pressure

12/03/07

A comfortable experience

by geek415

I wasn't really looking forward to the whole "ring process" and was actually a little nervous to go into E.E.Robbins in Belltown. I shouldn't have been. The staff treated me like a friend walking into their living room and I ended up having a really fun experience. I'm very analytical and ask alot of questions, but they were patient and answered everything very intelligently without ever putting any pressure on me to buy. Even though I shop online for almost everything, I didn't want to buy a ring that we will have for the rest of our lives without touching it and picking out the diamond for it. My fiance loves the ring and they sized it for her in an afternoon so she didn't have to go without it for a night. I am so glad that I found a place that is a local business that employs caring knowledgable people, has a great selection and gave me an awesome value on my ring. I will send all of my friends there.

11/20/07

Best Engagement Ring Store in Seattle!!

by troyy

What a great experience. Chelsea was my sales associate and is the best!! She puts no pressure on you to buy even after I made her pull out it seems every ring in the case. I would highly reccomend E.E. Robbins for your engagement ring purchase.

11/20/07

Great Service, Friendly Staff, No pushing items, They listen and care to your needs and the most important thing is to educate you to get the best item for your beloved.

by geobek1105

I went to EE Robins, not knowing anything about engagement rings or diamonds. EE Robins taught me to look at quality. I became dangerous with knowledge. It is not about the price of the diamond that makes the sale, it is the connection to the ring and diamond that sells. That is how one should by a ring. You must feel and know the ring is right. The sales team are above any sales person I ever encountered before. The owner ( Emerson ) taught the staff to help the customers find the right ring, regardless of price. I have gone to other places and the high price was first pushed then the quality was never that good, so other engagement stores would show me expensive rings of lower quality and push on the sale to the point you had to leave. At EE Robbins, they sat with you; got to know you; then helped you find that perfect ring. I wanted to suprise my wife with the ring, and again did not know anything and the sales people at EE Robbins were very patient with me as I had something to drink ( wine or soda) as they listened carefully to what I had to say and want. The ethics of this company is the basics... The ring sells itself and the connection sales team is only there to educate you. I feel that everyone will get the best quality at EE Robbins. After I proposed to my wife Rebekah, the owner of EE Robbins wanted us to do a commercial for them, as I rented out the Pacific Science Center's Planetarium to propose to her. They even wrote a book on different ways people proposed and we were on there as well. I would never go anywhere else to buy a ring or upgrade on diamonds for my wife as I have truly found the best place in the world.. Great Service, Friendly Staff, No pushing items, They listen and care to your needs and the most important thing is to educate you to get the best item for your beloved.

Sincerely

George and Rebekah Villega

• Pros: Great Service, Friendly Staff, No pushing items, They listen and care to your needs and the most important thing is to educate you to get the best item for your beloved.
• Cons: none

If you thought finding your soul mate was hard, try picking out the perfect engagement ring.

by Contributor

In Short
The store specializes in quality engagement rings and wedding bands, but its true talent is taking the stress and intimidation out of one of the most important purchases in a young couples' life. By giving customers a full education on diamonds, gems, metals and what to look for when shopping for them, the shop helps couples make a decision. Shoppers feel comfortable exploring the selection at a leisurely pace, asking questions and chatting about proposal ideas.