Malay Satay Hut
Redmond, WA 98052
Phone: (425) 564-0888
08/16/2007 Posted by jbeaner
My wife and I have been to this restaurant before, although the first time was fairly near the time they originally opened. This time was a Saturday night and when we first pulled up, we were hesitant to go in because there was a large group of people standing inside the front door and it looked like a long wait. My wife went in to check anyway and fortunately it was only one large group of six waiting for a table to clear. We were seated promptly at a table for two near the bar and given menus by the hostess. We decided on what we wanted fairly quickly and waited for our waitperson. And we waited. And we waited. Twenty minutes later we assumed it was our waitperson that took our order. I requested we receive our soup as an appetizer and our two plates as entrees. (I looked over my wife's shoulder and there sat the large group of six that was still waiting for their table when we first arrived -- sitting there eating their meal.) Looking around the restaurant, I couldn't figure out why it took so long to be waited on. They were busy but there were empty tables. After about 15 minutes, one of our entrees came, delivered by a different waitperson. Getting hungry, we didn't say anything, happy to receive anything we could get. Fifteen minutes later, the soup came. By the time we were just about done with both, the last entree came -- all of this delivered by a different waitperson each time. In all fairness, the food was wonderful. But it was like the staff was just going through the motions and I've never felt so invisible in a restaurant before. It ruined our Saturday night. (By the time we got our check, the table of six was long gone.) I thought it was generous to leave a 10% tip -- I hadn't done that in years!
Pros: Food was great! Plenty of parking.
Cons: Poor service, slow service, and unattentive service.
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