Castaway
Burbank, CA 91501
Phone: (818) 848-6691
06/26/2008 Posted by JStarks3
I came here for dinner for a special occasion and had an ok experience. The ambiance was nice and the view was stunning. However, we sat at our table for a good 15 minutes and did not even get noticed by a waiter. What's more, they weren't even busy that night. I'd say less than half the tables were full so there was no excuse. Sadly, a really nice waiter had to come by and ask if we've been served. We told him "no" and he got our drink orders and apologized for his coworker. After drinks we waited another 10+ minutes and our unassigned waiter came by again and asked if anyone took our order. Again we said, "no." At this point a waitress was standing a few tables away and over heard and just said "Oops!" and didn't even apologize! Apparently she was supposed to be our waiter the whole time and didn't even care that she was doing a bad job. The manager should fire her or at least not allow people like that to work at restaurants that have a reputation to keep. Anyway, our surrogate waiter got us our food and checked up on us very well after that. He even threw in a complimentary dessert because he felt bad we got stuck with the bad waitress. The food was really good. I got the filet mignon and it was juicy, tender and delicious. My gf got lobster and she liked it a lot. Our dessert was a chocolate cake and it was good, too. Later we stepped out onto the balcony for a bit and enjoyed the view. All in all, it started off as a poor experience but had a happy ending. What can I say, I'd give it 4 stars if it wasn't for that one wait staff who didn't even apologize. Pros: Pretty good food, nice view. Cons: You might not get a bad waiter there, try your luck.
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