07/09/09

Wonderful Experience

by blondie47

I have really enjoyed my experiences at the spa as well as the results I have had both with my skin and laser hair removal. I highly recommend this place

• Pros: Variety of Services, Nice Staff
• Cons: None so far

05/04/09

My wife loves this place!

by jooz

My wife doesn't write reviews, so I said I'd be her mouthpiece. She absolutely loves this place, very attentive staff and relaxing environment.

• Pros: Great service, experienced med-spa
• Cons: not sure

03/28/09

Not a Spa, Not Relaxing, Not Recommended

by glamourbabe

This place is pure chaos, with a very junior staff and no good organization. The mix of products and services is jumbled without any cohesion to logic, at least that I could discern. This made for a very oddball experience that wasn't cheap by any means. And watch out for the owner ... in spite of her "clinical" appearance, don't look to her for alleviating any customer service aches or pains you might have. I had heard mixed reviews, and I thoroughly concur with the other recent review ... I will spend my time and money somewhere that offers better quality and services, along with an accurate representation of what they provide and quality products that don't seem like they came from a multi-level marketing catalog.

• Pros: Local
• Cons: Chaotic, unfriendly/unwelcoming, odd mix of services

10/18/08

Best Services I have had

by SammPlat

I continuew to be an enthusisastic supporter of this business. I went in to Pelage for some more services this weeek and was pleased to see a brand new brochure with updated prices and some GREAT deals on packages. I have read other reviews on CItySearch that have complained about confusion on prices and packages, so I see these new brochurees as a proactive way of clearing up that confusion. (although I have never had that problem). I also have a friend who is having the SOMA (some sort of deep tissue massage) and is LOVING it. My friend claims to be seeing near real-time results and is very enthusiastic about finishing the program. I am thinking about trying it myself.

05/08/08

Good but not Great Spa

by SpaSAS

I purchased the Pelage Beauty Card (for $150.00) in late 2007. The card includes 15 brow treatments (priced at $15.00 per treatment), 10% off of all other services and 15% off all products. I found this to be a great deal. However, upon my last visit (in April), my technician indicated that my Beauty Card only included 12 brown treatments. Either I was misinformed, or my waxer was uninformed.

I have mixed feelings about the atmosphere of the spa. I have found both the waxing rooms and the facial room to meet my expectations for a spa experience. Both rooms have been clean and relaxing and I have not been able to hear outside conversations or noise while having a facial. However, I do find the lobby to be claustrophobic. It is filled with products (as expected), but also with trinkets, jewelry and other miscellaneous items. The staff has always been accommodating and friendly. I have never been kept waiting beyond my appointment time.

As with most businesses, (remember, spas are businesses), I have felt ?pressured? to purchase products. I have also felt pressured by my brow waxer to sign up for her facial treatments. I do enjoy her facials, but would rather not have her ask when I?m planning on making my next appointment.

Pelage does carry a select group of products, including Phytomer. This brand is difficult to locate (even online) and their in-store prices are very similar to all online prices. Plus, with the 15% discount offered with Beauty Card members, the products are a good deal.

Ultimately, I do enjoy the spa. I live in Issaquah, so it is convenient for me to arrange my appointments. The treatments are what you would expect and they do have a nice variety of beauty products. I also like the fact that I?m supporting an independent local-based company and not some massive corporation (i.e. Gene Juarez). I would prefer to feel less pressured to try products and additional services.

04/29/08

Pelage isn't the place to go.

by GlamourG

Pelage is TRULY the worst place ever. I won't even call it a spa. They dare to call it a spa yet it is the most un-spa place I have ever seen. They seem more interested in selling you over-priced hand lotion and jewelry in their lobby than providing a relaxing "spa" experience.

The owner Joanne is appalling. She has an "I'm better than you" approach and is extremely offensive. She pretends to be knowledgeable but she has a bad reputation and is known around the area for providing pseudo-science treatments, weight loss programs based on supplements she and her employees sell, and substandard overpriced treatments she dares to call "spa treatments".

All their services are of the poorest quality yet their prices are exorbitant! I've had several treatments and disappointing massages. Their beauty treatments including laser hair removal don't work. Their massage areas are noisy and the rooms make you feel claustorphobic. I will take my business elsewhere and never recommend them!

If you want relaxation and a spa-like experience, Pelage isn't the place to go.

• Cons: poor value, bad atmosphere, disreputable owner

03/15/08

Why I don't return...

by SpaGirlBB

I had a nice experience or two at Pelage. But I also had two really negative experiences.

The last straw was when I showed up for a massage I had been planning on for a week. I had the best massage of my life (really) from a woman named Leslie, who I specifically requested when I made my next appointment. Well, Pelage called twice to get me to try to reschedule the time for my appoinment. I accomodated. When I arrived, they told me that Leslie was no longer with the company, and that I would be with someone else-- I believe the salon owner-- but that she wsa running behind. For what I was going to pay I was really irritated they would try to switch the therapist, however decided to wait. TWENTY MINUTES LATER I just got up and walked out. Yes, I agree with the last posted review-- "the service was snotty". They didn't apologize, or even look at me the entire time I was waiting to keep me updated.

The other negative instance I had was with a manicurist who, though friendly, spent the entire 45 minutes telling me her life story and how she was going to school so she could find a job where she'd get paid enough to live on!! I can empathize, but save it for your girlfriends, you know? I paid at least $50 for a relaxing experience.

• Cons: Poor service

Response from this business

medispagirl– April 01, 2008 at 21:04:09 PDT

Feedback like this is very concerning to me and I would like to take a moment to address your concerns. At Pelage, we aim to consistently deliver a professional service to our customers and I acknowledge that on this occasion, the level of service you received was unacceptable. I have personally spoken with the individual who provided the service and have made it clear that her comments were inappropriate. Regarding your first comment, I completely understand the connection between the client and his/her massage therapist. We have looked through our records and can not find anyone being switched or of anyone leaving without having received a service, so unfortunately I can?t address your specific experience A large percentage of our revenue comes from repeat business, so it is absolutely in our best interest to meet a client?s needs whenever possible. Pelage is actively looking for ways to improve service levels and your feedback has been very helpful.

03/04/08

Not the Best, Over-Hyped -- Beware!

by Ericlavin

I was a bit leary about going to Pelage after reading the various reviews of it in Citysearch, but I decided to give it a chance ... OK, so I was proven wrong! Citysearch's negative reviews were totally on-the-money. While it has a nice facade and seemed suitably elegant from the outside, the service was snooty, the treatment I got was waaaaaay less than average, and I just didn't feel comfortable or at home. Add to that, the prices were WAY too high and the value-for-the-money way too low--must be the overhead of Gilman Village and that they have to charge way too much so that they can make the rent. It's painfully obvious that the owner or staff are writing all of the positive reviews, IMHO. Just read the "editorial" review in their description ... does that sound objective to you? Beware of Pelage!!

I gave it a good shot, but it didn't make the cut.

• Pros: Nice entry and facade; apparently good selection of services
• Cons: POOR value, high prices, lackluster services and treatment

Response from this business

medispagirl– April 01, 2008 at 21:05:59 PDT

This feedback is more challenging to respond to than the last comment I addressed (from SpaGirlBB). That review, while distressing to read, provided me with concrete feedback that I could make actionable (thanks again SpaGirlBB, I hope you?ll give us another chance to provide you with an outstanding experience (maybe the second best massage of your life <s>). In this case, the feedback is harder to evaluate since it contains so few specifics (type of service, provider, date of service, price comparisons, etc.) I honestly don?t know where to start or what to do to make things better for you. You mention a ?snooty? attitude, price, value for the money (which is closely related to price) and interestingly, the ?overhead of Gilman Village?. I suppose I could talk about our prices- any comparison with other spas will show that we are extremely competitive in price; or value- which honestly we receive very positive feedback on, or our reception staff - while I have received other fe

01/29/08

I have been with them for over three years and would never go anywhere else.

by countesslove

The spa is beatiful the staff and management always greet me by name. They have always listend to my concerns. They have always recomended more then one option and not alway the most expensive. The staff truly their to help you. I love the fact that this place as a physician and nurse on staff and are always ready to help with skin to health concerns. I will be a client for many years to come I do not trust any other spa to do the types of treatments I have had done. I also love the different types of items they sell from undergarments to jewely and much more. I just love this place and recomend Pelage.

01/17/08

No WOW!

by Fanta

I went in to have a consultation about some skin care and treatments for anti-aging. I didn't find the staff very knowledgable. I felt a bit like i was in a very small cramped area.... not really french villa ,like the review says... Just didn't have a feel good atmosphere. I decided on a pedicure!! not impressive,it was average and I must say i have had better pedicures...

anyway, sorry i won't be back i am not impressed with the treatments,prices are too high and not really worth it.....

• Pros: shopping at gilman i guess?
• Cons: Not a good value for your money!!