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Pelage Spa & Skin Centre

317 NW Gilman Blvd
Issaquah, WA 98027
Phone: (425) 837-8710
Why I don't return...
1 Star Rating: Not Recommended

03/15/2008 Posted by SpaGirlBB

I had a nice experience or two at Pelage. But I also had two really negative experiences. The last straw was when I showed up for a massage I had been planning on for a week. I had the best massage of my life (really) from a woman named Leslie, who I specifically requested when I made my next appointment. Well, Pelage called twice to get me to try to reschedule the time for my appoinment. I accomodated. When I arrived, they told me that Leslie was no longer with the company, and that I would be with someone else-- I believe the salon owner-- but that she wsa running behind. For what I was going to pay I was really irritated they would try to switch the therapist, however decided to wait. TWENTY MINUTES LATER I just got up and walked out. Yes, I agree with the last posted review-- "the service was snotty". They didn't apologize, or even look at me the entire time I was waiting to keep me updated. The other negative instance I had was with a manicurist who, though friendly, spent the entire 45 minutes telling me her life story and how she was going to school so she could find a job where she'd get paid enough to live on!! I can empathize, but save it for your girlfriends, you know? I paid at least $50 for a relaxing experience.

Cons: Poor service

0 out of 1 people found this review helpful

Response from this business

Spagirl, Thank you.
Posted on 04/01/2008
Feedback like this is very concerning to me and I would like to take a moment to address your concerns. At Pelage, we aim to consistently deliver a professional service to our customers and I acknowledge that on this occasion, the level of service you received was unacceptable. I have personally spoken with the individual who provided the service and have made it clear that her comments were inappropriate. Regarding your first comment, I completely understand the connection between the client and his/her massage therapist. We have looked through our records and can not find anyone being switched or of anyone leaving without having received a service, so unfortunately I can’t address your specific experience A large percentage of our revenue comes from repeat business, so it is absolutely in our best interest to meet a client’s needs whenever possible. Pelage is actively looking for ways to improve service levels and your feedback has been very helpful.

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Editor's Review

Ultra-ladylike spa soothes soccer moms' spirits with a French villa atmosphere and an ego-boosting staff.  See the full editorial review.

Insider Tips

Know Before You Go

Look for Pelage in one of the buildings facing Gilman Boulevard.

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Directory & Services Information

Parking

  • Lot

Hours

  • Mon-Wed, Sat 9am-6pm
  • Thu-Fri 9am-9pm
  • Sun 11am-5pm

Payment Types

  • MasterCard
  • Visa

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