Watertown
Seattle, WA 98105
Phone: (206) 826-4242
05/13/2007 Posted by donee_allen
Absolutely the worst customer service ever! The hotel put up with a group of people who kept an entire floor up until 3:00 a.m. There was screaming, yelling and threats to fight. We contacted the front desk on two occasions - however they were not able to quiet the situation. The noise finally ended only because another guest on the floor called the police and the group was evicted - this was around 3:00 a.m. On check out - we stated that we had a horrible night and expressed our disappointment in how the hotel responded to the situation. To our surprise, the only response was "hehehe, that's too bad." We were shocked - we emailed the hotel for an explanation - but didn't receive a response. We then faxed our concerns to the hotel - still with no response. If your expectations are so minimal as to accept this type of service, then you will be very pleased. If you would rather be treated as a guest, then I highly recommend any other hotel in Seattle.
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