Brides By Demetrios
Bellevue, WA 98006
Phone: (425) 641-7334
03/03/2008 Posted by jesslar
The staff at Brides by Demetrious , in Bellevue, were eager to sell me my wedding gown and promptly forgot all about customer service after the sale. On the first scheduled fitting I learned that the wrong size dress had been ordered, management offered to cover all of my alterations due to their mistake. Kim, the sales associate helping me assured me that the dress would be rushed to Bellevue in a week or so and that I would have plenty of time for alterations. Two weeks later the dress arrived, but the woman who did alterations would be on vacation for another week. My wedding was less than one month away at this point, I was getting nervous. My first fitting (two weeks before the wedding), was a five minute rush. At the second fitting the woman decided to sew in bra cups and take in the hips more. I was told to return one day before my wedding to pick up the dress. When I arrived to pick up the gown there was no one to help me get into the dress or to check if the final alterations were satisfactory. They were too busy trying to sell more dresses. At this point (one day before the wedding) my only option was to take the dress home. You could see the sewn in breast cups through the material, and the material from the hips was left in the dress, creating a horrible looking seam. I feel cheated every time I look at my wedding photos. Do not buy a dress from this place!!!!! If you do, take the dress some place else for alterations.
Pros: a wide variety of affordable dresses
Cons: poor customer service, not enough staff, drab fitting rooms, no follow through
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