Casuelita's
Seattle, WA 98121
Phone: (206) 770-0155
06/24/2007 Posted by secretyogi
I heard some great things about this restaurant so we called to make a reservation on Friday night. A lady answer the phone, and she said she would not be able to make a reservation unless its more than 5 people. I said " We have four people and hoping to come around 7pm " then that lady asked my last name and she said she would find us a table with no problem. well, we got to the restaurant and after ringering around the bar area which was packed for about 20 minutes ( no waiters paid attention to four of us!), the restaurant manager (female ) finally said " Do you need help?" so I mentioned about the phone conversation and the manager said " I cannot believe anyone of our staffs said that. There is no table available." We tried to validate the experience on the phone but she insisted that " Its not our staff who said that." I mean there is no "sorry" or anything? They should learn customer service. Yes price looks cheap so something has to be compensated.
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