Derek's Auto Detail & Hand Car Wash

03/18/2008 Posted by iamlove

I have always gone to the quick drive through wash and vacuum places in town for car washes. But always noticed missed spots on the outside or it wasn't vacuumed very well on the inside. A friend recommended me to get a hand car wash at Derek's last month and I have gone 2 times now and I love this service. Derek's wash is much more thourough than the drive through wash places. My rims always look so good after. . Also, I had two paint marks on my bumper last time and they rubbed them off for me. Good times!

03/07/2008 Posted by cwalley4746

This is probably one of the most unprofessional and shady detailing service companies I have encountered. I called the company phone number and was given a greeting of "What's Up??" I ignored this rudeness and unprofessionalism against my better judgement since I saw relatively good reviews on this website. I took my car into the shop and the front desk room was cluttered with all types of junk..and I was greeted by a dog barking at me (within the "waiting room")..whose food dish (a tray from McDonalds) was located directly inside the front door. Next, the attendant (for lack of a better term), went out and checked my car with me. In the process of looking over the car, he placed my car door right up against another person's vehicle. He told me that he really couldn't tell me an estimate of what the detailing would cost. I ignored this against my better judgement. I gave him my phone number and he told me he would call me back to confirm the price and tell me when it would be ready. The next day I called their company, since it had been an entire day without a phone call, and found that the vehicle had been done for hours and that I was now going to be forced to pay their set price. When I came to pickup the vehicle it was parked right next to a tree where leaves and dirt were dropping all over it. I saw that they placed my mats inside my trunk, wet mind you, and closed the vehicle tightly up. The trunk smelled..there was a ton of humidity. They use rags that leave trails of the rag being passed over it. Shortly down the road I noticed that my car was lower on gas and that their were 26 miles added to my odometer. My mirrors were out of position and I attempted to use the mirror adjustment part to put them into position. Low and behold...the reason they were out of position is someone broke off my mirror adjustment part and then glued it back on. If I were you...I would not go to this detailing service at all costs..but you don't have to take my advice.

Pros: None

Cons: Overpriced, shady, unprofessional, damage vehicle

0 out of 1 people found this review helpful

06/05/2007 Posted by latashadt

This is a great place for out-of-town college students like myself to go and get a honest deal on a great car wash! The southern friendly service will keep you coming back. Today was my first visit and I was amazed how they were able to fit my Durango into their busy schedule even though I didn't have an appointment! Shout out to Bryan and Will for making this girl from Tennessee feel right and home in Seattle! And my Durango thanks you too - she has never looked so clean :)

06/04/2007 Posted by boss123

These guys treat you like you are the only customer in the shop! I've had work done their twice on my Dodge Ram truck. Both times, I got the royal treatment, and so did my truck! Great guys doing great work. Thanks!

Pros: Service and work

Cons: Not much parking

05/10/2007 Posted by arbsea

I needed a quick shampoo for my backseat, as my son had thrown up in the car that morning on the way to school. I called Derek's and they were more than willing to fit me in to their busy schedule for the day. I got over there and Derek immediately took my car around back and started working on my car, cleaning it thoroughly and getting out all the smell! His price was very fair and well deserved... I would pay more for just the customer service level! I live 2 hours away from Seattle, but would take my car back to him before anyone else... and have been recommending him to everyone I know!!

04/15/2007 Posted by edmoguy

Called the number listed in the ad. The phone was answered with "hello" instead of a professional greeting with a company name. When asked if it was Derek's Auto Detail, the person hung up on me. Triple-checked to be sure I dialed the correct number. Seemed rather unprofessional.

04/14/2007 Posted by tgwinsor

I called 8 days ahead to make an appointment to get my car detailed before going on a trip. His website and the signs at his place of business say he opens at 8:00 AM. He made the appointment for 8:30 AM. I was there on time, and he had employees waiting to get in to go to work. He had not shown up by 9:00 AM. If this service is the best, how bad is the worst? He did NOT call me to apologize. He had my phone number. No explanation at all. His response to my review is weak. A person told me that he is ALWAYS late on Saturday mornings. Hangovers do NOT count as an emergency! I saw the key drop, but there was no one to give me a ride home, so that was not an option.

Cons: NOT DEPENDABLE>

08/24/2006 Posted by dhenee

I love these guys. I just pull up front and they pull my truck into the shop.. And 45 minutes later my truck is sparkling clean and fresh. ...........Oh, by the way..... I'm not only a customer..... I own the business. I love my crew. They work hard day in and day out. And I appreciate every one of them. Thank you . Matt, Carlos, Jesee, and Ricardo. You guys are the best!!! I love you all. Derek info@dereksdetail

Pros: In and out same day service.

Cons: parking lot gets full

05/03/2006 Posted by b31a

Derek is a great guy and has the attention to detail necessary to do a stellar job on a car. He found a problem with my car, told me about it then had a shop near him do the work, all in time for me to pick the car up the next day. I even got a good deal on the work that his buddy did! Highly recommended.

Pros: personal service

11/23/2005 Posted by henryzeke

I have had my car in for a variety of Derek's services and have consistently been pleased. The crew is always very accomodating and friendly. They do a much better job than some of their bigger competitors.

Pros: Price/Value

Cons: Parking