01/08/09

love it!

by vient89

I had my hair cut with Kelly and I love it so much!

and I had my deep conditioning treatment with Angela! my hair became more shinny and volume after she style my hair.

The atmosphere is cozy, smells good, natural and friendly people.

I think mode organic salon is the best organic salon I have ever been! all of them are professional! I highly recommended this salon.

but its a bit pricey to me for deep conditioning treatment. it's about 77. I am a college student, so 77 is a bit pricey to me. However, I don't mind if I have it with Angela before party or formal dinner with my friends.

• Pros: haircut, hair style, atmosphere, friendly staff, on time appoinment

04/22/08

Kelly is my fave

by melana

Kelly is a rockstar, literally and figuratively speaking. I love the way he does my hair! I can tell that this is something he really loves to do, and he excels at it. He has an eye for hair, and is perhaps one of the most naturally talented stylists I've ever come across.

He's also very friendly and unimposing. Perfect for a relaxing time at the salon.

Getting free hand massages while getting your hair colored is also a real treat!

Negotiating his hours are a bit tricky, as he mostly works a traditional 9-5 schedule. But if you can manage it, he's totally worth it.

03/12/08

Kerry brings fabulous back to hair!

by heatherfabulous

After having a baby, I have neglected my hair. I have been wearing it up and doing the "easy" thing while juggling the baby and life (which isn't always cute or fabulous). It was time for a change. Kerry did an amazing job!! I told her to make it fabulous, yet simple. I got just that and more!! It has been a few days since my new hair and I love it more every day!!! The cut is perfect and the color is much more than I could have expected a color to be. It has been so easy to maintain. I have cute hair, even with baby food on me most of the time and two minutes to get ready. I drove a long way to get a good cut and color-I got just that! I feel like I can have fabulous hair, even after a couple late nights with the baby! Having natural curly hair, I am always afraid to trust someone with my hair, but Kerry gained my full confidence!!! I would highly recommend anyone to trust Kerry with their hair needs. Kerry and the salon are both "green" which makes me feel even better about getting great hair. Thank you Kerry and Thank you Mode. XOXO

02/07/08

Amy is great - she saved me!!!

by CarolBR

When I arrived there I was scared to death - a guy demaged my hair completly dying it 2 in a roll, few days before in another place in Capitol Hill. He barely knew the language, much less what he was doing. I'm a tan colored brazilian girl and he made me blonde - worse, my hair had 3 different weird colors. My wedding is happening in a week and I wanted something just perfect. The next day I was looking here to find a good place, where I'd not demage my hair even more and I found the description of an Organic Salon (Mode).

They heard my story and booked me asap (following day!!!) in their tight schedule with Amy. I left the place amazed - it's a cozy small salon, where you can talk to everyone (not only your stylist, others as well and the front desk girl that offers you tea as you walk in), friendly, professional... you even get free hand massage!

I'm going on my eloping trip relieved - I'll have orchids in a beautiful and natural colored hair. Amy saved my wedding!!!

• Pros: It's perfect.
• Cons: I can't think of any...

01/11/08

Yup, Kerry still rocks the casbah!

by ashinseattle

This is why I should stop going four months between haircuts. Because after I come to you I look super hot. I'm firing my amateur kitchen-beautician, and making the trek to the 'Attle, baby! Thanks again, Kerry, for making me look good! ;) You're the best.

11/30/07

the best stylist at Mode is missing.

by beckyk1114

I totally agree with the others Shannon Cotton is the best. I was very disappointed to find out that she is no longer at Mode that is a huge loss for this salon. After some searching however, I did find her!! She has A chair at Soci Hair Studio and check this out it is just down the street. So if your missing Shannon or are just looking for a new amazing stylist check her out.

10/23/07

Kerry is AMAZING.

by furayar

I made an appointment at Mode based on the "Shannon or Kerry...tough choice" review here on citysearch. Shannon was on vacation and Kerry had an opening for the next day (!) so I signed on. I was greeted with a drink of chilled water, and given a special smock to wear so that I could remove my collared shirt while I had my cut (nice touch!). Kerry started our appointment by introducing herself and then patiently viewing the twenty or so pictures I had to show her. She gave me feedback as I showed the pictures so that we knew we were on the same page. Then, she started cutting. The whole time she was cutting, I felt so secure - never nervous about what my outcome would be. Her conscientious nature was obvious and really put me at ease. She dried my hair and then continued to sculpt and blend - she was not going to let me leave until every hair on my head was cut to her satisfaction. If you are looking for a stylist who can listen to your needs and then deliver, choose Kerry. She is AMAZING. I have had a nightmare of a time trying to find a stylist and I am thrilled to report that I have finally found my match.

• Pros: Relaxed atmosphere; Major attention to detail; Skilled stylists
• Cons: I can't think of any.

09/13/07

Shannon or Kerry... Tough Choice!

by roxygirlsrule

I?ve been seeing Shannon at Mode for quite a while and I absolutely love her and would recommend her to anyone. However, on my last visit Shannon was sick and I was asked to see a different stylist by the name of Kerry. I was very apprehensive especially since I had never even seen her in the salon before (I guess she?s kind of new). But since I was in desperate need of some hair help I decided to roll with it. She was really friendly and great to talk to, AND she totally gave me a killer haircut! I think she even stayed late to take me which is awesome customer service. I?ve never had anything but great experiences with Mode and it?s really nice to know that the people who work their have each other?s backs. It must be a really great place to work. Now my only dilemma is who to schedule my next hair cut with! BTW, the stylists who?ve worked there for a while are often hard to get into because they are so popular. I highly recommend getting in to see Kerry while she?s still new as I?m sure she?ll be difficult to get into see very soon!

• Pros: Great Customer Service & Friendly People
• Cons: None

08/26/07

Are you sure you were at the right salon?

by wsu_coug

I just recently read the review by another customer of MODE and I am seriously wondering if we went to the same salon? I have been going to my stylist there for quite sometime now, in fact we use her for all of our family! I have always recieved great customer service, each one of the stylists that have been there are friendly and strive to take care of thier customers. I have never seen the salon "dingy", "dirty" or "bare". The atmosphere in this salon is inviting and cozy. We just recently moved about 4 hours away, and I will still be making appointments with my stylist to have my hair cut and colored. This is the only place in my "34" years that I haven't had my hair screwed up! I have met the owners of this salon and I can honestly say that if anyone were to have an issue with any service they recieved they would do what ever they could to correct that problem. You know that you have a great stylist, when you have people ask all the time, who your hair stylist is, and when your stylist's schedule is so booked with her regular customers, that you need to remember to make your next appointment while you are in the shop! I applaude the staff at MODE and will continue to patronize them for as long as I can! If you want to look great and feel good about the cut you want, MODE is the place to go.

• Pros: Nice friendly atmosphere
• Cons: My stylist's schedule books up really fast

08/18/07

Beware .... customer service hard to find at MODE

by sundawg77

I have been a regular customer of MODE for several years and leave a decent tip. I see the same stylest on a regular basis and make my appointments well in advance, coordinating my appointments with her availibility. Imangine my surprise recently when I showed up for my appointment (scheduled well inadvance at the conclusion of my previous appointment) when I was directed to a different stylest. My regular stylest was there and did not have a customer but they tried to convince me that I had booked this new stylest and not my regular one. Totally untrue, in fact I did not know the new persons name, nor do I recall having seen her previously. Much to my better judgement I allowed her to proceed with the appointment. I received one of the worse color, cut and style that I have had for many years. The ability of this preson to meet my expectations or even to just follow the color and cut that I have been receiving previously was disappointing. I could go on about the quality of cut and color and the poor value in relation to the price paid but the worse was yet to come.

Imangine my surprise when after about 45 minutes after my appointment started, a women burst in with her daughter breathlessly exclaiming her thankfulness to my regular stylest for "making time" to do her daughter's hair at the last minute for an important occasion. Suddenly I knew ... I was "dumped" to accomodate another customer and worse yet, lied to by the salon as they tried to cover up and convince me that somehow I was the one that changed stylest. What were they thinking, that they would get me out of the salon before the other customer arrived and I would never be the wiser.

Oh, well I have moved on and so have at least 2 of my friends that also regularly went to MODE. I will continue to use review websites to tell others of my expierance and hopefully let you know that a customer at MODE is not much more that a warm piece of meat with money to spend.

• Pros: Some stylest are competant
• Cons: Little regard for customer loyalty, willing to sacrifice long term relations for short term gain

Response from this business

plasma2– September 04, 2007 at 12:06:29 PDT

This level of customer service is absolutely unacceptable to us! We have questioned all of our staff at our Roosevelt location and also searched our client tracking software for anyone who has recently seen a different stylist than they usually do. Unfortunately we have not been able to locate this person. If this happened to you and you are reading this, please contact us! It is very important to us that we be able to find out how this happened and correct the problem. We would also like an opportunity to make this right with you. Our salon management can be reached at info@modeorganic.com