Pure Fitness
Renton, WA 98055
Phone: (888) 415-9162
03/16/2007 Posted by mark123456
I applaud your company. I thought this type of service was only on scripted commercials. I went into your Renton location. I purposely went there with no money because of the way I was treated at 24 hour fitness. I let them know that from the very beginning. To my surprise, they treated me like I was a celebrity. The person that showed me around was James Lomdal (sp??) After spending an hour with me, he gave me a free pass to the club and offered me some personal training. His statement was "let me earn your business". That is just the tip of the iceberg. What really impressed me was when I left the club, I had locked my keys in the car. I had to pick up my mother in 45 minutes and I was in an absolute panic (many tears). At that time, I was greated by Chip. I believe he is in the membership department. He asked what he could do to help. I did not have a reply. He took it upon himself to call a towing company who let me in my car. He paid the $86 it cost for their service. He said "just pay me back when you come back to join". I have not joined yet but I will by the end of the month when I get back in town. I sent this out to my entire company as a customer service memo. These guys really understand what customer service is all about. I can only imagine what kind of service I will get when I pay the money and become a member. Ashley H
Pros: Staff, cleanliness
Cons: No swimming pool
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