Thai Ginger - Pacific Place

03/25/2008 Posted by KellyStewart

I am speechless at the lack of quality this individual poses. Description white, male, bearded, and cocky. This man under pours his drinks, misorders food, and takes no accountability for his mistakes. Worst dining experience I have had into any of the 16 countries I have visited. They say impress a person and he/she might share there positive experience with several friends, however mistreat this same customer and they will share their bad experience with dozens. Now, sicken a critic like me with your lack of class and the will public share your distain everywhere I go from this moment out! Cheers to your going out of business and employing a truely revoluting and repungnant individual!!

Pros: The food was above distainful but service caused me to lose my appetite

Cons: The Male Bartender or lack their of!

03/24/2008 Posted by TonyPark

This resturant - ignored me -brought me wrong order -charged me for something I did not order \The food was alright however the lack of customer service ruined my experience I won't go here again.

Pros: nothing

Cons: everything was unpleasant at this place

03/24/2008 Posted by CheriRoss

I was seated and felt like both the seating and mere presence of my group was a distraction to the server. Honestly I felt like I was having dinner at my ex-husbands house. Very uncomfortable atmosphere. The white male bartender/server waiting on me continued to ignore my group. This business is lucky I went in a large group for had I been alone and received this treatment I would have walked out without paying. They should be paying customers for this kind of treatment.

03/24/2008 Posted by jccalloway

Truely horrible dining experience!! Staff placed my order incorrectly and took five minutes to bring water as my mouth burned. Man behind the bar had no consideration for table manners as he was eating on the job. Be careful eating here the environment is tempting but the service is horrific!!

Pros: food's cheap

Cons: food should be free at this quality

03/24/2008 Posted by JodyPike

Staff was rude, food was loaded with M.s.g. and over spiced against my request. Concerns were poorly handled. My order was not properly minded.

Pros: resturant looked nice although small

Cons: everything else especially rude white male bartender

03/23/2008 Posted by ThompsonSun

I went to catch a movie and had a wait time. Entered the bar in Thai Ginger where I waited and waited for the large bearded bartender to make even a hint at effort to observe his sourroundings. No such luck I timed the wait and it was over five minutes while he continued to gauk at the purpose of his employment which would be the tv in his bar. Finally noticed the bartender came over and asked if I wanted a drink while picking at his beard profusely. I watched him scratch away as I ordered a drink. I should have left before doing this because all I had was a tv, beard-itching bartender, and bill for order. Customer service was MIA. I hope if I am ever forced to go here again that he has finished scratching his beard.

Pros: big TV

Cons: beard itching bartender

03/23/2008 Posted by TerranceSumners

I went here to enjoy the evening before heading home from my job. Bartender was white and visibly overweight. Ignored me for some time while watching tv. Finally approached my table took my order. Food was cold and waiter seemed to be uninterested in helping or listening to anything I said. This is probably true cause his eyes darted between the tv and myself. I paid and left. Paying for this kind of service is the only thing worse than my refrigerated dinner. I won't be abused again by this bartender as there's not enough room in front of the tv for the both of us.

Pros: They have a TV

Cons: The bartender couldn't stop watching the TV and my food was cold

03/23/2008 Posted by SukiYamamoto

This was a truely disappointing experience... I am a member of the asian community and big fan of Thai cuisine. I arrived on Easter for an evening meal with my fiance and was not greeted properly asked if I wanted to sit in the bar or wait for a table? I stated bar and before I could even look to select a table the host threw two menus on a random table and vanished to the entryway... I then moved my menus and prepared to order only to be interupted by another hostess to inform me that we were given the wrong menus "lunch menus" at 8:30pm/for her credit she was polite and this was truely the best part of my dining experience ... in hindsight I should have left right here and cut my loss'. Then I was approached by the bartender/waiter who seemed uninterested in prompt service as I waited ten minutes for him to approach while he was tending his two other customers aka slouching on the bar watching tv. This bartender a portly middle aged white man asked for my order and I ordered one tum yum soup two stars .. a side of white rice and a root beer. In honesty I order tum yum soup 2-3 times weekly here as well as other Thai resurants locally. The bartender returned with our order. Upon consumption and the mere sight of peppers this order was a four or five star dish. I asked the bartender how many stars he had placed on the ticket and was responded with, "You tell me?". This is the definition of poor customer service for if I wanted to ask myself I would be talking to a parrot. The waiter clearly did not have any idea of the details of my order. I responded by stating two .. a mistake as the portly bartender responded and I quote,"Well then thats what you got. Would you like me to water it down for you?". If I wanted my soup watered down I would have made top ramen and found this remark devaluing to myself as a customer. I checked out billed for 17.85 for 9.95 soup/4.00 2 rices/2.0 soda i only ordered one rice. Expensive for 4 bites and truely terrible!!

Pros: the water.. however cup was dirty

Cons: Rude portly waiter/wrong order given/expensive without consideration for mistakes

10/09/2007 Posted by restaurantconnoisseur

If you are thinking of visiting this place, you better think again. The restaurant has no idea of customer service and if you go on a Monday night, I hope you are a football player because that is all the bartender and servers seemed to care about....WATCHING THE FOOTBALL GAME and forgetting their clients. First of all, I wanted to sit in the dining room and the host seated me in the bar. Does she know the difference? Second, the bartender took 15 minutes to greet our table, dropped our waters off and had the nerve to be rude when taking our order. Thirdly, I ordered the most common dishes, chicken fried rice, ginger chicken and beef phad thai. They ruined my order by bringing me tofu phad thai. The ironic thing is that when they made a mistake, there was no apology and the server rolled his eyes. They resolved the problem by taking the phad thai back in the kitchen, taking out the tofu and replacing it with the beef. They thought I wouldn't notice the difference. I think their business license should be yanked for this one. Fourth, I asked for the manager to come to my table, but he was more busy eating in the kitchen and stuffing his mouth in front of all his clientele. GO FIGURE! When I think of this entire experience, I would rather have eaten saw dust.

Pros: Nothing

Cons: The food, service and value

10/01/2007 Posted by lovefinedining

Bad service. Foods were so pricy and was just so-so. Paid $12.00 for a deep fried fish which is 7 inches long including head and tail with mostly cheap vegetables - mushroom and green peppers. Fish was tough. Asked for a knife and it never came. They didn't even care if you liked it or not. Go anywhere else in the Pacific Place area for the best of your money! Unhappy meal

Pros: Nothing!

Cons: Costly meal, bad services. Food was OKAY, not as good as its price tag.