Thai Ginger - Pacific Place
Seattle, WA 98101
Phone: (206) 749-9100
03/23/2008 Posted by SukiYamamoto
This was a truely disappointing experience... I am a member of the asian community and big fan of Thai cuisine. I arrived on Easter for an evening meal with my fiance and was not greeted properly asked if I wanted to sit in the bar or wait for a table? I stated bar and before I could even look to select a table the host threw two menus on a random table and vanished to the entryway... I then moved my menus and prepared to order only to be interupted by another hostess to inform me that we were given the wrong menus "lunch menus" at 8:30pm/for her credit she was polite and this was truely the best part of my dining experience ... in hindsight I should have left right here and cut my loss'. Then I was approached by the bartender/waiter who seemed uninterested in prompt service as I waited ten minutes for him to approach while he was tending his two other customers aka slouching on the bar watching tv. This bartender a portly middle aged white man asked for my order and I ordered one tum yum soup two stars .. a side of white rice and a root beer. In honesty I order tum yum soup 2-3 times weekly here as well as other Thai resurants locally. The bartender returned with our order. Upon consumption and the mere sight of peppers this order was a four or five star dish. I asked the bartender how many stars he had placed on the ticket and was responded with, "You tell me?". This is the definition of poor customer service for if I wanted to ask myself I would be talking to a parrot. The waiter clearly did not have any idea of the details of my order. I responded by stating two .. a mistake as the portly bartender responded and I quote,"Well then thats what you got. Would you like me to water it down for you?". If I wanted my soup watered down I would have made top ramen and found this remark devaluing to myself as a customer. I checked out billed for 17.85 for 9.95 soup/4.00 2 rices/2.0 soda i only ordered one rice. Expensive for 4 bites and truely terrible!!
Pros: the water.. however cup was dirty
Cons: Rude portly waiter/wrong order given/expensive without consideration for mistakes
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