Alchemy Collections
2029 Second Ave
Seattle, WA 98121
Phone: (206) 448-3309
Disappointed! But should have expected it...
07/21/2007 Posted by rnealcole23
I visited Alchemy after friends suggested it and was sorely disappointed (dont tell my friends). Yes, the staff is nice like other reviewers said.
I ended up getting one of their sofas that has a simple sleek look (metal frame). It was not the most comfortable but I wanted it for a sitting room to look pretty. I have had it for less than a year and the sofa frame has already cracked and looks like it is smiling at me. I dont use it often nor am I over 160 lbs. I will never spend a couple of thousand for a sofa again from this location. I have never been happy with Chinese products made to look Italian and I wont be fooled again. I will just save for what I really want next time and not be fooled again. Buyer beware.
Pros: location
Cons: parking, poor quality product with minor use
0 out of 1 people found this review
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Response from this business
Dear Anonymous Client
Posted on 07/25/2007
We deeply regret your poor experience with our company and would like the opportunity to make things right.
At Alchemy Collections, we have sold hundreds of sofas in the last couple of years. Like every other business, it is inevitable that we have had to deal with a very small amount of damages. However, of all the sofas we have sold, not once have we had an issue with the “frame cracking.”
Nonetheless, that is not to say that it did not happen. If your sofa frame has indeed cracked, I highly urge you to contact us. Pursuant to our warranty policy, when you purchase a sofa from Alchemy Collections, you automatically are covered under the three year warranty for any frame or hardware damages.
Again, I would like to thank you for taking the time out to bring your experience to our attention and hope you will give us the opportunity to make amends. We see ourselves not as a young company, but as a growing one. We hope to hear from you very soon.
Alchemy Management
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