Yakitori Totto
New York, NY 10019
Phone: (212) 245-4555
06/14/2008 Posted by fk2008
I've been a fairly regular to Yakitori Totto for more than a year, food is decent but I had THE worst service I have ever had last night. I went there 5:30pm when they open which almost guarantee a spot without wait. I was first seated at the bar spot closet to the entrance where you cannot really enjoy your dinner without hitting your right elbow every time you pick up your chopsticks. (the place was fairly empty since it just opened for the night) I requested to move and they offered a table if we leave before 7pm, which was fine every time I went. Not this time, not only the waitress came over 4-5 times over the hour reminding us that we have to leave by 7pm from 5:40 til 6:30, never once asked how's the food and only refilled our hot tea once out of request. (The waitresses are pretty much different every few weeks - either they have different shifts or really high turnovers, so I think they're only trained how to put into orders into the handhelds device.) To top that off, another wait staff who wasn't serving us came over around 6:30, firmly asking us to move to the bar to finish the rest of our dinner. It was until I asked to know the reason why I was asked to move that she acknowledge and apologized for a seating mistake they have. I was on my last course(well, they came randomly, so don't expect appetizers to come before "main courses", which is ok with me), which I waited for at least 5 minutes after I finished my dishes prior to that, and I was asked to move without any reasons or apology. Our waiter came to apologize and I told her that she's rude coming here reminding us we have to leave by 7pm way before for numerous number of times and failed to tend to her customer, she apologized and claimed she would talk to her manager. In my opinion, this is too little, too late, and I did not hear any apology in any form from the manager. This is a totally disappointing experience, maybe because I'm not Japanese as per prev. posters.
Pros: Decent food. It's great if you are Japanese?
Cons: Very rude, unprofessional staff, long wait if you don't have reservation
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