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Express Movers & Storage

218 South Mead St
Seattle, WA 98108
Phone: (206) 276-4599
Worse moving experience ever. Didn't even bring a hand truck.
1 Star Rating: Not Recommended

08/10/2007 Posted by andamo

Well I moved again and this time to Portland Or. After the last experience I called and setup an appointment with Express movers. It was a disaster. All they were doing was the load out to the rental moving truck. They were suppose to be there about 9 AM. The first guy showed up at 10:00 and it was only his 1st day on the job. Then Adrian showed up at about 11 AM. They had a no show but didn't tell me that until Adrian got on site. They only brought tape and pads but I rented the pads since this was a one way move. NO Plastic wrap NO HAND TRUCK (they had to use mine and only 1) NO dollies NO Mattress bag I was given 20% off but was told I would get 10% off anyway. On top of all this nightmare and causing me to be in both Seattle and Tacoma rush hours (2 hours to Olympia). This should have been a slam dunk with an elevator and short run to the truck. I called and asked for another $100 discount but haven't heard back. I guess since I have left the area it doesn't matter. Save yourself some grief and don't use them. Toni said she would call me back. Well it has been 11 days and no call back. I guess since I left the area they don't care.

Pros: None on this move

Cons: Charged me to much for a hung over and a rookie mover. Didn't bring anything to the move other than tape.

Response from this business

Client later provided a more realistic description:
Posted on 12/05/2007
Not every job goes perfectly, but we always try to make it right. Andamo gave us the wrong mailing address then thought he’d been ignored when the promised refund was delayed-thus the harsh review. He later added a more realistic version, but put it on his original review Posted on 03/28/2007 scroll to that date to read it in full. Here are excerpts: “A lot worse then the last time I used Express but Toni did make it right. Well I moved again and this time to Portland Or…They showed up late and were not all that great this time around. Toni did send me another $100 off which is a total of 40% which was nice. Here is my March 2007 Review …. I can't tell you how happy I was ... They padded just about anything that wasn't a box…by far the best movers I have used in Seattle. Courteous, VERY professional and very detailed oriented...these guys are incredible.” Pro: They pad all and are the best I have used. Con: Didn't show up on time. They had a no show and didn't handle it well.

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Editor's Review

High quality local movers also offer packing and secure, temperature controlled long or short-term storage.  See the full editorial review.

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Recognition for Express Movers & Storage

2006 Editorial Winner - Mover
2007 Audience Winner - Mover

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