09/14/09

Bad Service

by Simmerz

I had a hard time leaving a tip. I made reservations for a party of 10 two days in advance. When the party arrived we were ignored at the front for several minutes. They did not set up a table for us. Instead sat us in the back and we had to help push tables together. Trying to get drinks, even water refills was like pulling teeth. The waiter also forgot to order one of our meals. So there was one person at the table with out food for 15 min. Whenever we asked the waiter for something it was like we were putting him out.

I will never return!

• Pros: Location
• Cons: Customer service, overpriced, food,drinks

08/03/09

THIS IS JUST A DIVE FOR KIDS

by maintsupervisor

This is definitely not an IRISH PUB . Was there last pm , Oh by the way they will hold your credit card and charge whatever. Anyway , maybe the owner of this establishment will email me and explain how you can call this a pub and why your staff were so rude to me my friends an especially my wife . Your drinks were not Bacardi , I worked for them , You are watering them down. I expect a reply from the owner asap as we are all trying to keep our buisinesses going but apparantly some just want to take your money . I am pretty sure unless I recieve a response , that you do not want to spend your money at this establishment , it is way overpriced ,the staff should all be let go and the owner should go into another buisiness.

• Pros: NONE
• Cons: NO SEATING VERY RUDE STAFF

01/28/09

wilde rover misses the mark

by kirkland1222

i'm not one who normally critiques a restaurant and the waitstaff but when i'm having to force myself to leave even a 10% tip, you know it's bad. this was my first time at wilde rover. i could even copy/paste the reviews from below and, in part, i will: "the wait staff is rude, had nachos that looked like they had been under a broiler way too long" was my experience as well! i waited at the front of the restaurant while two staff persons watched me for 10 minutes (not exaggerating). no greeting, no offer of a table, nothing. when other people arrived, they decided to resume work and offered to seat me and my friend. during our meal, service was slow, waitress was rude (in an aloof, "i'd rather be sipping on my drink that i have behind your booth," kind of way, and the nachos in particular were not good. our water glasses remained empty for a good part of the meal until i finally asked for a refill on water.

hopefully the management takes note of these valid concerns and does some waitstaff training (or an overhaul), as well as looks into the quality of the food.

i won't be back!

• Pros: can't think of one from my experience...
• Cons: waitstaff

01/28/09

Such a Great Place!

by Lonelli

My boyfriend and I have been here several times and love it. We are excited about trying the breakfast that they now offer. Every entree has been wonderful from salads to burgers, the atmosphere is always fun and there seems to be less posers here than some other places in Kirkland. Servers are alwasy nice and courteous, we have sat at the bar and had fun there, too. Live music, a nice deck outside in the summer. Love it!

• Pros: Great food and service
• Cons: None

07/11/08

Its become "the place to go" in Kirkland.

by dancipants

We love going to the Wilde Rover on weekends. Its also the perfect place to go after a day on the boat. The live music almost every night makes it stand out from the rest! I'm glad they keep the cover reasonable though, after all, people go out in Kirkland for its small town charm.

The service is inconsistent on week days but much better on weekends. We have definitely found our favorite server and we go out of our way to sit in his section. He always works hard to get us what we order even when its standing room only.

• Pros: Live music, great burgers and desserts & a great waterfront location
• Cons: Pricey entrees and desserts & you will have to learn the hard way that there are only about 2 good servers

07/02/08

Thanks

by cutebirdie

We had some hurdles during our dining experience, but the manager was very gracious and took care of our concerns. I am happy to say, he was very professional and that is what I look for and hope for when patronizing any business.

• Pros: Manager
• Cons: Parking

06/17/08

WILD ROVER GONE DOWN HILL!!!!!!

by ANGOPET

Wild Rover has definitely gone down hill! I was reading the reviews from a year ago and maybe there was change in management???? I was definitely a fan of Wild Rover, was there practically every weekend last summer but as of the late, the wait staff is rude, had a nachos that looked like they had been under a broiler way too long, couldn't even separate the chips and what you would call bouncers are a joke! One of the bouncers was totally hitting on this gal who was way to drunk to even walk! When I go out, I'd like to think the establishment I frequent would take care their patrons if they are too intoxicated, so much for feeling safe!!!!

• Pros: have alcohol
• Cons: food is stale, wait staff is rude, bouncers are cantankerous

06/10/08

WORST customer service I've ever encountered

by smilinirish

After a long hard Monday at work and a gruelling dance practice, me and my girls stopped into a local pub. Never again. As our first round dwindled down to empties, we contemplated asking for more. When I politely asked for another round of drinks, the bartender snidely retorted "not with that attitude." Mind you, we were the ONLY people sitting at the bar. In shock, I asked, "MAY I please have another drink?" He then proceeded to tell me that we could go sit at a table if we wanted service - and blithely wiped the counters, or put away glasses, acting too "busy" to provide us beverages. Excuse me, but when I go to a bar, I go for the experience, and this was DEFINITELY not a pleasant one. I was so disgusted with his behavior that I walked out. I would not reccomend this place to anyone. Great atmosphere only goes so far - rude customer service leaves a lasting impression.

• Pros: great atmosphere
• Cons: rude bartender, horrible service, bad food

12/04/07

Maybe Better Weekends

by cpt_coyote

I've been there twice. I know restaurants have their second string cooks on these days, so my expectation were moderated.

My first visit was a Monday night, and I had the lamb stew. What I got was a huge bowl filled mostly with gravy, that had obviously been sitting in the window for some time, judging from the film that had formed on the surface. It tasted ok, but I would guess it was left over from thursday or friday and it had been reheated a few times. The meat and vegies were broken up into shreds, and were hard to eat without getting big spoons full of the gravy. Late that night I suffered a bit of GI "inflation". Nothing too serious, but something set me off.

On the second trip, I had my heart set on the ruben, which is made with what they claim is house made (or is it house "carved"?) corned beef. The moment I walked in the door at 8:00, a surly looking fellow, with no distinguishing markings on this clothing, came up to me and demanded $5 with no explanation. I looked at him and asked him who the hell he was, and why I should give him money. He said it was a cover charge, but there was no band to be seen. In fact, the Sunday night football game was playing on a big projector screen. "We always charge cover from 8 on Sundays". So I gave him his money and sat down in a mostly empty pub. After having a decent but unremarkable ruben, I was ready to leave at 8:45. Still no band, so I found the surly fellow and demanded my $5 back. He acted like no one had ever dared do such a thing. When he refused, dispite my pointing out that there was still no band for which they could justify charging a cover, I insisted on seeing the manager (this was simply a matter of principle at this point). So he goes off to get the manager, but the manager won't talk to me. Instead, he has the surly fellow give me back my "cover" charge, which he does with obvious hostility.

The food might be good on peak nights. But I won't go back.

• Pros: Nice decor
• Cons: mediocre food, neglectful service, bogus cover charges

09/04/07

Our favorite spot in Kirkland

by lavernes

My husband and I go there regularly, love sitting out on the deck. The breakfasts WERE wonderful, I understand they no longer serve them however - disappointing. But, the fish and chips, curry fries, caesar salad, shepherds pie, nachos, among other selections, are delicious. And the Guiness - oh wow, how satisfying to sit outside (or inside) and sip that fabulous pint. Great service, great chef, too. In fact, we love everything about Wilde Rover - it's our favorite spot in Kirkland!