Hillrose Pet Resort
SeaTac, WA 98168
Phone: (206) 241-0880
Ratings & Reviews Summary for Hillrose Pet Resort
What Users are Saying:
- Helpful staff
- Clean
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User Reviews for Hillrose Pet Resort
06/22/2008 Posted by ulf
The staff is inefficient, and they add "extra" charges for almost everything from medicine ($0.50 per tablet per dose) to 15-min. of play times. You'd think those rates would include normal levels of TLC for Rover (not his real name). Basically these guys were a fallback for us, and I wouldn't leave our dogs there again.
Pros: Usually available in a pinch
Cons: expensive, unfriendly, inefficient, dogs unhappy when picked up
10/23/2007 Posted by bluedevil79
We left our two dogs there for two nights over the weekend. When we showed up to check-in, the staff was impersonal. You cannot leave any bedding with your pets, except a towel or t-shirt. They say that bedding is provided, but they will not show the facilities. They conduct tours only twice a week and absolutely will not show the facility any other time. This leads me to believe they spruce up the place before a tour to give an "ideal" appearance. They will only give you a "virtual tour" via a DVD, but the DVD shows no bedding in the kennels. They claim the DVD is out-of-date, but again, will not give an impromptu tour. The dogs stayed in the same enclosure. When we arrived to pick them up, the people, again, were not friendly. They only know your pet by the kennel number, and they tell you your dog had a nice visit, only if you ask. There is no personal touch to this place at all. One came back sick and lethargic and looked like he had lost weight. They never mentioned any problems. They both smelled terrible and we had to wash them immediately when we got home. The website description and photos lead you to believe this is a great place, but I do not recommend anyone take their pets there. You also have to purchase playtimes for your dog, which we did. Our one dog came back so stressed and sick that we can't imagine anyone gave him any personal attention or they would have noticed and informed us. The only positive thing about this place is that they are open on the weekends and for late pick-ups on Sunday nights.
Pros: Weekend hours
Cons: Impersonal, poor customer service, no impromptu tours
01/04/2007 Posted by luluchalupa
We were extremely pleased with the staff and facility of Hillrose Pet Resort. It was the first time we had to leave our little chihuahua, Lulu, and we left her there with confidence. Of course, she got to stay in the office and spent a lot of her time there cuddled up on the staff's lap! I really can't comment on the outdoors areas or the kennel areas. What we saw was very nice & clean. The staff was very friendly.
Pros: Friendly staff, nice facility, fair prices
Cons: wish they opened up much earlier so we can catch early flights.
