10/16/09

good/not good

by tracyanna

i used to take my son to trophy for our weekly mom/son outing. we loved the cupcakes. we loved them so much that i decided to order them for a friend's baby shower, and i hauled the $100 order to portland. i was shocked that some of the order was burnt, some of the order had very dry cakes. i wrote to the contact email on the trophy website. i was contacted by the owner and offered a refund and a coupon for a dozen cakes. i was impressed by this, but felt only the coupon was needed- my group did enjoy some of the cakes i bought! however, i was really dissapointed that the owner told me how many cakes were sold that day and how i was the only one to complain. which felt not so nice! and the worst part was that there was no follow through...i never received the coupon as promised (and this, after i graciously declined the refund!). i just can't give my money to a business after that.

• Pros: good cupcakes
• Cons: condescending

03/31/09

not as good as CRUMBS, but close enough

by west2east

Coming from the home of CRUMBS, I was surprised to find something close to the delicious cupcakes in NY. Then came Trophy. Trophy has great frosting and the cake is too dry. I think if it were to be more moist, itd be perfect! It's a great place to just purchase for friends bday, small parties, etc.

• Pros: the frosting
• Cons: the cake

03/26/09

rude service, fantastic cupcakes

by bronschar8

I called to place my order for $165 worth of cupcakes. I found the person who took my order to be rude and condescending. When I asked to have the cupcakes ready earlier than they could accommodate, Trophy Cupcakes said..."why don't you just have one of your friends come and pick them up if you can't make it." I'm sorry, but all of my friends are executives and professionals and don't have the time or flexibility to leave work at 9am, the start of the workday. Cupcake Royale is extremely courteous and accommodating, unfortunately, their cupcakes aren't as good as Trophy. Neither me nor my friends will return to Trophy.

• Pros: delicious cupcakes
• Cons: extremely rude service

03/16/09

Amazing amazing amazing!

by DrakeVeronica

I have dreams about these cupcakes. When they first opened I went up to Jennifer Shea and rambled like a nutcase on how insanely good everything was. It's just my favorite. I'd pay $10 for these cupcakes. The service people are all bitches but I don't care at all because they hand over cupcakes.

• Pros: Their flavors
• Cons: Unfriendly service, but I don't mind

02/02/09

I love these cupcakes

by jasperune

I have had these cupcakes several times. Moist , flavorful and amazing! I would take a Trophy cupcake anytime over any other places cupcakes!

• Pros: Rich, huge variety, best tasting around!

01/21/09

Amazingly moist!

by cj78

I work at a place where we do a lot of parties and have sampled many of them. They are always moist and the frosting is not to sweet. It's a perfect balance. They also have a good selection. Thank you Trophy for making an excellent cupcakes and for not settling for way less like the other cupcake place.

01/14/09

Divine!!

by crazyboutmycats

One of the vendors that works for me, brought us 2 dozen cupcakes from Trophy back in November. By far, they were the best cupcakes I have ever had in my life!!! I had the Triple Coconut and Chocolate with white buttercream. So yummy.....

I'm headed to a birthday party on Saturday, and I've already called in an order for pick up to hand carry down to Tacoma. I can hardly wait to sink my teeth into another coconut cupcake!!!!!

• Pros: Excellent variety
• Cons: They dont' sell the same flavors everyday, so check the web or call to make sure your favorite is available.

01/14/09

I'm hooked!

by weaversc

Although I live in Portland, after seeing the owner make their chocolate graham cracker cupcake with toasted marshmallow frosting on on Martha Stewart during "Cupcake Week" last Spring, I made it a point to check out Trophy Cupcakes. Now I'm "hooked"! I've made at least 3 more visits to Trophy Cupcake, and I pick up cupcakes for myself, as well as treats for several friends and neighbors each time I go. My favorites are the "Vanilla Vanilla", "Snowball", "Snickerdoodle", and "Lemon Coconut". Not all flavors are available every day; if you want a particular flavor, be sure to check availability on their website before you go.

• Pros: Vanilla Vanilla, Snowball, Snickerdoodle, and Lemon Coconut Cupcakes.
• Cons: The shop itself is cute, but "eating in" feels like eating in the lobby of a small mall.

12/03/08

Wow not what we wanted

by jackson2068

I think this is way over rated and will not return.Customer service was very very Rude and I am sure the owner of this place has put a lot of time in but maybe he or she should be in the store more often and see how the customers are being treated never go here. wow what a waste of my time!!!

• Pros: none
• Cons: owner needs to watch his or her company

Response from this business

jenleashea– December 15, 2008 at 00:33:05 PST

Hi there, I just wanted to thank you for your review. We take reviews very seriously and use them to constantly improve upon our business. I am sorry that you had a bad experience at Trophy and I can assure you that the treatment you received is not a normal occurrence. At Trophy, customer service is just as important as delicious cupcakes and we focus on both constantly. We have customer service meetings with our employees regularly and usually everyone does a fabulous job. I would really appreciate it if you would write back to me or contact me at the shop and let me know the specifics of the incident so that I can get to the bottom of what happened. Again, I appreciate you feedback and apologize that you did not have the great experience that Trophy is known for. Also, just so you know....even with a 12 week old baby, my husband and I still manage to be at the shop daily . We are very hands on owners and watch our company very closely. I hope to hear from you soon, Jennifer Shea

10/27/08

Cupcakes that are worth the drive from anywhere

by moliveros

Thanks to Seattle magazine, which had Trophy Cupcakes on the cover of its November issue, I have been craving these Cupcakes for about a week. I live on the Eastside and rarely go into downtown but those yummy s'mores cupcakes were taunting me. I've had them before so I knew how satisfying they'd were. Needless to say, I drove over and ordered SIX cupcakes... four for me and two for my husband. I. LOVE. THESE. CUPCAKES! They are so flavorful. The icings are exceptionally light and does not taste like heavy whipping cream at all. The s'mores are worth a taste. Just the icing alone (marshmallows) are a sweet treat!

The problem? They're gone before you know it.

• Pros: Variety of flavors; free parking in Wallingford
• Cons: Not all flavors are served daily so be sure to check for your favorites before heading out

Response from this business

jenleashea– December 15, 2008 at 00:44:55 PST

Loved your review and I am so glad that you love our Chocolate Graham Cracker Cupcake! You can watch me make them with Martha Stewart on our web site...if you ever want to save yourself a trip and make them at home. Thanks again for the review! Jennifer