Trophy Cupcakes
1815 N 45th St Ste 209
Seattle, WA 98103
Phone: (206) 632-7020
Skip it - Cupcake Royal has better customer service!
04/03/2008 Posted by stephen133
Talk about a bunch of unhappy NASTY people! After all the press over Trophy cupcakes I had to try them. Although the cupcakes were good the hoops you have to jumb through to get them weren't worth it. Even after speaking with the owner I was totally put off by the snobby attitude and less then steller customer service. Trust me if I've taken the time to write a review it was AWFUL! After relaying the experience to family, friends, co-workers I was amazed to hear the number of people who had similar experiences. Personally I could careless about ever having one of their cupcakes again!
Pros: Good cupcakes - imaginative flavors.
Cons: NO customer service, not very clean.
Response from this business
Hi Stephen
Posted on 04/25/2008
Hi Stepen, I was very shocked to see your unhappy review as I do not remember meeting or talking with you. Whenever someone has had a bad experience in the store and speaks to me directly (which rarely happens), I always make it right and use the feedback to better train the staff. I make it a point to do monthly trainings specifically on customer service and for the most part I think all of the girls do a great job. I do admit that the last couple of week have been challenging because the lines have been crazy since Martha Stewart, but we are truly trying to do our best. If you could tell me a little bit more about what happened to you I can address the problem directly with the staff and try to make it right with you...I would really appreciate it. This business is my dream come true and I take reviews very seriously. I do not want you or anyone else to have a bad experience. Thanks so much, jennifer
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