Cornerstone Appliance Repair

07/02/2008 Posted by plgee

I called Fernando to fix our double gas wall oven when the automatic temperature control failed to work on one of the two ovens. I called him based on the 4 star rating he has in Citywide. I knew nothing else about him --- naturally, I was somewhat leery. He showed up on time, diagnosed the problem in less than 5 minutes (it was just as he suggested on the phone when I initially contacted him - an igniter.) He fixed the problem, was very courteous, efficient and reasonable. He was in and out in 30 minutes. If you want an honest, reliable and knowledgeable appliance repair person, call Fernando. No reservations on this recommendation.

06/28/2008 Posted by Sullyssv

We called Fernando at Cornerstone when feverishly trying to get someone out to look at our refrigerator after we had found it smoking in the middle of the night. After talking to at least five other repair services, we were fortunate to contact Cornerstone and speak to Julia at the office, who said she would work on getting Fernando out to see us that day, although he was already booked up. Julia was extremely helpful and was very customer friendly, which is a big deal to us when calling someone for service, especially in what we considered an "emergency" situation at our home (at the time I called, I was two weeks from delivering a baby and living out of ice chests with a 2 yr. old toddler). He took three extra calls that day and arrived at our house that evening when I am sure all other repair shops had already quit for the day (now that is going the extra mile!). He was very honest with us about our options regarding repairing our refrigerator versus buying a new one which we greatly valued, given he could have pushed us to make an expensive repair and certainly benefitted from it. Rather than doing that, Fernando gave us the pros and cons of going both ways - so we greatly appreciated his honesty and expert advice. We will definitely use Cornerstone again and recommend them to all of our friends!

06/24/2008 Posted by ShellBell22

Fernando is the absolute best service person in Austin! I cannot say enough good things about this company. They came out quickly and provided excellent service. I read the reviews on Citysearch and thought they were almost too good to be true. BUT, the good reviews are true. Fernando is amazing. He was EARLY (called first), incredibly knowledgeable and professional. His prices are unbeatable, but even more important is the service. Fernando is honest! We sold our house and the inspector said that the oven was not calibrated correctly. Fernando took the time to come out and check the oven at various temps. Everything checked out OK and the service charge was minimal. Any other appliance guy may have tried to sell me some parts, or at least charge me to recalibrate. Not Fernando. He is honest and hardworking - HIGHLY recommend.

Pros: Service, Price

Cons: None

04/20/2008 Posted by cutiepatootie1534

My husband and I just moved to a new place and when we hooked up our washer and dryer we noticed that the dryer was not producing any heat. I got online and found out about Fernando and his business by watching the video. I was impressed so I gave him Cornerstone Appliance Repair a call. I called around 12:30pm on a Monday to see if I could schedule a time for Fernando to come out. I needed to get an appointment that day if possible since my husband and I both needed to be a work Tuesday morning. Fernando had a full day and said that he could squeeze me in at the end of the day since his last appointment was in my area. To my surprise, Fernando called about an hour later saying that one of his jobs didn't take as long as expected and he could head my way! Once Fernando looked at the dryer he immediately knew what was wrong. Turns out we only needed a new cord. Fernando was very honest and could have easily said that there was something else wrong. Fernando just happened to have the cord we needed in his truck. We were all fixed up in less than 30 minutes! I highly recommend Cornerstone Appliance Repair to anyone that is in need of appliance repairs. Thank you Fernando!

Pros: Honest Service, Fast Repair, Friendly Service

02/19/2008 Posted by twood78759

I chose Cornerstone because of the reviews. I'm glad I did. Fernando called right away and helped diagnose the problem over the phone. He came out the next day to service the dryer. I learned a lot talking with him while he did the repair. It's great to have someone who really enjoys their job and is good at it. All I could expect and more!

Pros: Helped over the phone before the visit!

Cons: None.

02/13/2008 Posted by jenbenavides

The customer service on the phone and the actual service call were just the best experience we've ever had!!! Julia who set our appt actually got Fernando on his cell for a preliminary diagnosis (of our non-functioning dryer) & assured me that Fernando would have the appropriate parts if needed, and discussed replacement VS repair with a helpful opinion abt which brands had maintenance issues. Fernando called us from the road to assure us he was on his way and with an approximate arrival time. He quickly repaired our dryer and gave us specific advice on how to avoid the same problem in the future and also very helpful advice about which brands to look at when the time comes for a new washer & dryer. We will be calling again to use Cornerstone and highly recommend Fernando & company to all!!!

Pros: these folks know their appliances & glady discussed replacement vs repair

Cons: none

01/08/2008 Posted by athene_numphe

A friend recommended Cornerstone after I had tons of trouble/issues trying to get Sears to fix my washer. Julia was very friendly over the phone and was able to order the part I needed and get it in quickly. Fernando was on time, did the work quickly and effeciently and was pleasant to talk to. Not only did I save over $100 dollars by going with Cornerstone, but they were able to order the part and come to my house in days, instead of the week or two it was going to take Sears. I'd use them again in a heartbeat.

Pros: Efficent, quick, easy to work with

Cons: None that I can think of.

12/29/2007 Posted by joshbohls

I have owned several rental apartments and deal with a lot of appliance issues, and have been through a LOT of repair services over the years. Fernando and his team at Cornerstone are by far the easiest to do business with, fairest on price, and overall best operation I have found in Austin. Highly recommended for apartment owners!

10/23/2007 Posted by amessine

I had already scheduled an appointment with another company when I started reading reviews for Cornerstone on this and another site. I'm glad I called them. Not only were they able to come out the same day, but he had the part with him and was able to get my fridge up and running right away. I have already started telling my coworkers about how reasonably prices and friendly the service was. I plan on using them again for an oven install.

Pros: Reasonable price, same day service, friendly & courteous

08/20/2007 Posted by proteinace

1) They didn't call back when they said they would. 2) When they did call back, I told them what the problem was; this was a simple fix (but I didn't have the part and couldn't get it quickly). BTW, I was right. 3) They charged me $60 for visit (reasonable), $35 for the part (available online for much cheaper, but I expected a markup), and $25 for the 5 min of work. Plus tax, that's an easy $130. $300/hr (ie, 12*$300) for labor is just plain unreasonable. The $60 covers the house visit, after all. 4) The warranty on the fix was only 30 days. If they stand behind their work, they should at least warranty the repair for 90 days.

Pros: Fixed the problem

Cons: I told them what the problem was, so no diagnosis was involved; overcharged for labor; poor repair warranty