Herb's Rest Stop
Watertown, MA 02472
Phone: (617) 923-6021
Ratings & Reviews Summary for Herb's Rest Stop
What Users are Saying:
- Large store
- Short lines
- Reasonable prices
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User Reviews for Herb's Rest Stop
03/19/2007 Posted by spiritunes
My girlfriend and I have visited Herb's twice over the past four months, once to buy a futon and just yesterday to buy a twin bed mattress. I was planning on buying a platform bed frame through Ikea, and just looking for a mattress at Herb's. The reason why we returned here was because Bob, the floor salesman, was so exceptionally helpful and just your basic good guy that we went back there first. When I asked for a twin mattress, he was clear about pricing and pushed nothing on me; his pricing was marked down seriously from the pricing listed on the floor models. After choosing a Simmons mattress, I spoke with him at length about platform bed frames, and not only did he give me an amazing full price on the package, but the delivery was included for free because I bought two pieces. I left there spending much less than I would have at Ikea - and the bed fram there wasn't even made of real wood! Also, they deliver it, bring it in and assemble whatever needs to be assembled if needed--though mine doesn't - but that's for a small fee, though Bob is good at negotiating deals if you are purchasing a package that day. My girlfriend also wanted to see if there was a matching chair for the futon, and Bob took her number so he could check into things. he called her back that evening to tell her the status of the chair. Bob checked on everything via phone by immediately calling his boss or suppliers to make sure items were available. I spent more than $100 less than I would have at Ikea and I won't have to sit with an instruction book and a power drill! And delivery is happening on the 24th---less than a week out. Basically - Herb's is a find. It looks like a little no place place- it's nothing to look at from the outside - but again, it has some of the best deals. And the best staff too.
Pros: large selection, fast delivery, exceptional customer service, prices
